Head of Product - PCA

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The role

Head of Product, PCA

As Head of Product for PCA, you’ll be responsible for setting direction and leading the delivery of digital products that support critical operational and performance‑related decision making across British Airways.

This is a senior, hands‑on product leadership role. You will work closely with engineering, analytics and operational teams, staying close to delivery, product tooling and data to ensure products are practical, scalable and delivering real, measurable outcomes in live environments.

What you’ll do

• Own the product vision, strategy and roadmap for PCA products
• Lead and develop product teams responsible for delivering PCA capabilities
• Work closely with engineering and delivery teams to shape solutions and guide implementation
• Ensure product decisions are grounded in operational reality, data and system constraints
• Balance long‑term product strategy with near‑term delivery and execution priorities
• Align stakeholders across operations, engineering, analytics and leadership teams
• Manage delivery risks, dependencies and trade‑offs across a complex product landscape
• Use product metrics, insight and tooling to track performance and outcomes
• Ensure products are operationally ready and delivering intended value
• Drive continuous improvement through iteration, learning and feedback

What you’ll bring to British Airways

• Strong hands‑on experience leading digital products in operational or performance‑focused domains
• Practical understanding of how data‑driven products and decision‑support tooling operate in real environments
• Confidence working closely with engineers, analysts and delivery teams on solution detail
• Ability to balance strategic leadership with detailed delivery involvement
• Strong stakeholder engagement and influencing capability
• Analytical, outcome‑focused mindset
• Calm, resilient leadership style suited to complex operational contexts

Your experience

• Proven experience as a Head of Product or senior product leader
• Experience delivering digital products that support operational performance, planning or analytics
• Experience working in agile, product‑led organisations
• Hands‑on experience with product and delivery tooling
• Track record of delivering measurable improvements at scale
• Experience working in large, complex organisations is advantageous

What we offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.