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Job Req ID: 57925
Posting Date: 20th April 2026
Location: London, One Braham
This role leads a team of social experts who will be change agents within the business ensuring we are consistently driving best in class social execution. Critically you will be the strategic social media lead for the business. This means you will be responsible for leading key stakeholders from all teams across our brands on all social briefs to building and maintaining an integrated calendar of activity, as well as aligning our stakeholders around it.
We will rely on you to ensure we are strategically aligned to the latest best practice for all social platforms and ensuring that our brands are treated as a strategic partner for the social brands. This means ensuring we are constantly on the pulse of social trends and looking for opportunities to keep us ahead of the game. You will be tapped into our audience, understanding what they are engaging with, and seeking opportunities to jump on something that’s generating interest.
• Develop and implement a strategic social media strategy to build BT as the most personal brand in all social media platforms.
• Lead the development of strategic creative ideas for each of the social platforms that is consistently used by all teams executing social campaigns to drive credible brand growth in the channels.
• Take responsibility for the executional decisions that balance impactful growth-based communications and reputational risk.
• Drive the relationship with the key social brands to ensure we are at the forefront of the industry development and performance to drive new opportunities and collaborations that enhance our performance in the channel.
• Direct a team of social experts to drive specific growth plans for each social function and drive the implementation throughout our business
• Own and manage the social calendar to prioritise the messages and campaigns we execute deliver on both our commercial and brand objectives.
• Control a multimillion-pound budget to execute efficiently and effectively deliver tangible growth in both engagement and visibility targets
• Analyse social trends and campaign metrics to drive best practice and optimisation across the business.
• Lead the collaboration team with marketing, PR and customer service functions to ensure a cohesive brand execution
• Plan and advise on all social media campaigns, contests, and events to ensure we are always driving increased community participation.
• Proven experience in leading social media strategies and communication plans.
• Excellent people leadership skills with experience in leading change and agile style teams
• Strong understanding of social media platforms, trends, and best practices with familiarity of social media management tools and analytics.
• Analytical skills to interpret data and derive actionable insights.
• Excellent communication and interpersonal skills with proven ability to influence across all stakeholder levels.
• Creative mindset with the ability to develop brave and engaging content.
• Ability to make autonomous decisions and balance reputational risk with cut through communication techniques.
• Knowledge of customer service principles and practices.
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.
At EE, we’re harnessing the power of technology to bring people together and make life better.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.
You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.
hackajob is partnering with BT Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.