Executive Director, Customer Success & GTM – Data, Analytics & AI Product Portfolio

Join us at the forefront of innovation, where your leadership will shape the future of Data, Analytics, and AI. As Executive Director, you will drive transformative change and champion generative AI opportunities. Your impact will be felt across the organization, empowering teams and clients to unlock new value. This is your chance to lead a high-performing team and influence how our products are recognized and adopted. Be part of a dynamic environment that values collaboration, growth, and client-centricity.

As an Executive Director in the Data, Analytics, and AI team, you lead the customer success function, driving strategic change and go-to-market execution. You champion a client-centric mindset, ensuring our product capabilities are recognized, adopted, and leveraged by stakeholders. You collaborate across product, technology, and business communities to maximize awareness and engagement. Together, we unlock the full potential of our GenAI-driven products and foster sustained growth and innovation.

Job responsibilities

• Lead and inspire a high-performing customer success team
• Develop frameworks for proactive client engagement and feedback
• Design and implement change management strategies for product adoption
• Partner with product, technology, and business leaders to drive seamless transitions
• Develop and execute go-to-market plans for Data, Analytics, and AI products
• Lead cross-functional initiatives to increase product awareness and adoption
• Advocate for the voice of the client in product development
• Establish and track metrics for client satisfaction and business outcomes
• Position the organization as a leader in generative AI
• Collaborate with marketing, sales, and product teams on targeted campaigns
• Build strong relationships with stakeholders across business units

Required qualifications, capabilities, and skills

• 12 years of experience in customer success, change management, or go-to-market roles within technology, data, or AI-driven organizations
• Proven track record in leading large-scale transformation and adoption initiatives
• Deep understanding of data, analytics, and AI product landscapes, including generative AI
• Exceptional communication, leadership, and stakeholder management skills
• Strategic thinker with a client-centric mindset and strong execution capabilities
• Experience working in matrixed, global organizations

Preferred qualifications, capabilities, and skills

• Experience developing and executing go-to-market strategies for AI products
• Expertise in building and leading customer success teams in technology environments
• Strong background in change management for digital transformation
• Ability to drive cross-functional collaboration and alignment
• Familiarity with client engagement frameworks and feedback mechanisms
• Knowledge of metrics and KPIs for tracking adoption and business outcomes
• Experience facilitating forums, workshops, and communications for stakeholder engagement

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.