Senior Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The objective of the ETS Governance and Data Office serves as the connective tissue across risk and control functions, ensuring consistency in reporting, tooling, and procedures. It manages risk committees, regulatory interactions and audit while providing visibility into ETS risk posture.

The ETS Governance and Data Office is looking for a Program Manager focused on ensuring operational and control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Program Manager, ETS Governance and Data Office will:

Independently manage special projects/ activities and directly manage certain day-to-day issues on behalf of the VP of Governance and Data Office
Resource management including delivery of hiring goals and contractor management. 
Create comprehensive executive level presentations 
Deliver a broad range of communications including technology strategy updates, Town Hall presentations, and employee communications 
Manage business planning and operational processes (e.g., Leadership meetings, cost center management, and goal setting metrics) 
Drive organizational optimization and business process improvement 
Act as a central point of contact for urgent business issues 
Balance the management of day-to-day business priorities along with long-term strategic deliverables 
Collaborate with the various constituencies across the Company in order to accomplish tasks on behalf of the VP and their leaders 
Act as a mentor and coach for employees and assist them in solving business problems 
Drive organizational optimization and business process improvement  
Minimum Qualifications 

8+ years of experience managing large, complex Projects/ Programs in a global set up
Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and superiors and drive projects with little direction
Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously
Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
Proven decision making & problem-solving capabilities with strong follow up skills and attention to detail.
Strong sense of integrity and ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion and judgment.
Exemplary communication skills – written and verbal as well as strong ability to influence leaders and drive change
Demonstrated ability to create and explain analysis of complex problems
Strong project management skills with proven record of leading complex, large-scale, cross-functional initiatives 
Ability to understand, analyze data and produce meaningful conclusions 
Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results
Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities. 
Preferred Qualifications

Bachelor's or Master's Degree (or has equivalent work experience) preferred
Certified in either CISM or CRISC preferred
 

Guardian

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.