Engineering Enablement Professional

Job Details

Job title

 Engineering Enablement Professional

(Radio & Satcoms)

Reports to (job)

Technical Delivery Manager

Business Unit

Specialist Platforms, Fixed Networks

Team

Radio & Satcoms Delivery team

Location

Birmingham, Three Snowhill

Job Dimensions

The Engineering Enablement Professional supports the wider platform team in the delivery of specialist Radio and Satellite solutions for customers.

Hours

Full time

Direct Reports

NA

Career Level

E

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Business Unit/Function

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so.

The Radio and Satellite Platform houses expert technologists, with a unique position in BT, by bringing together our technical and commercial expertise, our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match.  We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

In Specialist Platforms, we’re creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills and experiences. We’re happy to consider ways of working that will mean you can perform at your best.

Why this job matters

Specialist Platforms provide unique and specialist solutions to some of the industries more complex connectivity issues across the UK and wider Global communities.

Within the Radio and Satcoms platform, our role is to support the availability and security of the network 24/7/365 combining operational and engineering resources to meet the customer demand. In your role as an Enablement professional, you will support the delivery of these services to our customers, providing guidance and support in procurement, contract fulfilment and licencing.

We’re also excited to be building the networks of the future – working alongside our commercial partners to bring new products within the GEO and LEO satellite space, bespoke radio solutions for hard-to-reach areas, supporting the connection of Critical National Infrastructure and continued support the wider business to build a more sustainable and innovative product solution for our customers.

What I’ll be doing – your accountabilities

Skills required for the job

·        Undertakes continuous assessments across multiple projects, identifying gaps in financial, compliance and delivery capabilities to support the wider team

·        Monitors and supports the deployment of tools that enable engineering teams to continue building and innovating.

·        Undertakes the timely resolution of critical customer escalations contributing to high standards of customer delivery.

·        Undertakes the implementation of efficiency savings and supporting in target setting for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.

·        Supports in the implementation of ways to improve working processes within the area of engineering, in life service & delivery responsibility.

·        Undertakes the designing and planning of tactical project plans across product / service groups to meet time, cost and quality targets.

·        Follows project roadmaps for capability, maturity, health and status updates ensuring the project performance vision aligns with business strategy.

·        Contributes and facilitates partnerships with peers and stakeholders aimed at aligning functional work impacting service delivery standards.

·        Executes impactful work delivering quality for the wider Radio & Satellite team

·        Participates and performs within the Engineering Enablement guidelines and policies.

·        Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences

·        Commercial Awareness- requirements and impact

·        Innovation, complexity of problem solving and independence of thinking

• Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions
• One Team Approach: Demonstrating broad thinking and collaborative behaviour.
• Risk Management: The ability to identify risks, balance the threats and opportunities associated with the risks, take appropriate mitigating action against the risks and track and manage risk over their lifetime.
• Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g. demand profile planning including location, skill and resource.
• Business/ Financial acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases
• Matrix Management:

Ability to support small to medium size teams to deliver successful business outcomes

Our Leadership Standards

Experience you would be expected to have

·        Leading inclusively and safely, Owning outcomes

·        Delivering for the customer, Commercially savvy

·        Growth mindset, Building for the future

Leadership Standards

·        Successful delivery of a range of small to large programmes would be desirable

·        Ability to collate and analyse data and translate into Reporting insights

·        Working with senior stakeholder managing conflicts in delivering enablement solutions in a timely manner at optimum cost.

·        Working with internal and external partners to deliver to quality and on time expectation.

·        Experience and proficient in Microsoft office packages

·        Implemented change initiatives, ability to adapt quickly and deliver change effectively. 

·        Systems experience including JIRA & Ariba

·        Other local ordering systems (non-essential, training to be provided) ISOS, SOTS & VIM

Compliance and ethic statement

Role models and leads team in line with The BT Way operating model, ethics code and our policies outlined here

Carries out regular risk reviews and assessments and operates controls effectively.

[Everyone is required to keep up-to-date with BT policies, mandatory training, to understand what they mean and to put this into practice. This protects you, our customers and BT and, as it’s so important, if you breach any of our policies, you could face disciplinary action.]