Investment Platform Specialist

Job Title:                     Investment Platform Specialist

Location:                     Edinburgh

Department / Team: Investments Technology / Asset Management Tribe

About Aberdeen and the department

At Aberdeen we empower our clients to plan, save and invest for their futures. We comprise of three businesses, Interactive Investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs and giving them more confidence to achieve their goals.

In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business.  The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the critical suite of applications and technologies.

About the Role

We are seeking an Investment Platform Specialist to join our Asset Management Technology team. This is a front office role support role, focused on the Order Management System (OMS) and connected applications and Trading Venues. The team supports operations for the OMS across global regions APAC, EMEA and AMRS.  You’ll work at the intersection of technology, investment products and business operations supporting the delivery and performance of investment solutions.

Key Responsibilities

• Dealer facing support as a key point of contact for portfolio managers, dealers and third-party vendors connected with our investment platform.
• Provide real-time support for trade execution and the investment management system (Charles River IMS)
• Ensure compliance with regulatory and operational standards.
• Oversee the functionality and performance of investment platforms, the identification, logging and resolution of defects.
• Collaborate within the Asset Management Tribe to enhance platform features or resolve technical issues.
• Working with end users to identify improvements to workflows and how we extract as much value as possible from our systems.
• Ensure the platform supports front office needs like order routing, pricing, and reporting.
• Working closely with other team members to provide full global service and share best practices.
• Work with service partners and vendors to ensure requirements of our business are being met.
• Working with internal stakeholders through business-as-usual tasks and project work.
• Performing some regular tasks around these systems which are key to business processes.
• Designing and documenting processes and procedures for both BAU investment activities and support.
• Involvement in projects and platform enhancement initiatives, particularly on platform maintenance
• Develop awareness of the industry and an understanding of common problems, issues and solutions.

About the Candidate

The ideal candidate will possess the following:

• Customer focus – works to understand business requirements and recommends practical and timely solutions.
• Analytical skills and SQL/Excel proficiency

·       Experience of FIX and desk based dealing applications in an enterprise environment

• Understanding of investment products (funds, ETFs, equities, fixed income, OTC)
• Experience with front office systems and knowledge of trade lifecycle and settlement processes
• Experience of Windows Server environments
• Excellent communication for liaising with stakeholders and internal teams
• Experience of support ticketing systems such as Service Now, JIRA or equivalent
• Contribution to results – focuses on business requirements and identifies creative solutions which address root causes.
• Creative and innovative thinking – takes bigger picture approach to solution identification and is not afraid to challenge existing practices.
• Is able to work under pressure to meet deadlines and is comfortable planning and prioritising work.
• Works effectively as part of a team and ensures that best practice and knowledge is shared with others whether within IMS or across operations.
• Communicates and works effectively with people at all levels across the organisation as well as external clients and agents.
• Creates clear documentation. Reviews processes and procedures and identifies key areas to be addressed.
• Shows determination and drive to overcome obstacles and to deliver what is required.

Desirable Skills

• Experience in an Investment Management environment.
• Understanding of Charles River Investment Management System (CRIMS)
• Understanding of Enterprise Scheduling Systems
• ITIL v4 Foundation
• ITIL Service Operations
• Degree Level Education
• Powershell scripting or equivalent scripting language
• Network understanding including Telnet

Our Benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around, including 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits including gym discounts, season ticket loans and access to an employee discount site amongst many others. You can read more about our benefits here.

How we create value

Our strategic drivers are the foundations from which we deliver for all our stake holders: High Impact Intelligence, Enduring Relationships, Connections without borders and Future fit. You can find out more about our values here.

Our Inclusive Culture

We are committed to exploring the possibilities of working smarter. This means we’d like to hear from you, whatever way you like to work.

We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. If you need assistance or a reasonable adjustment due to a disability, please let us know as part of your application and we will assist. You can find out more about our inclusive culture here.