Contract Service Designer

We are looking for a Contract Service Designer to start ASAP for a 6 month project. The role requires 2-4 in person days during the contract - either in Birmingham, Coventry or London.

What you’ll bring to the table:

As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:

• Identify challenges in the existing user journey and develop solutions to improve the experience.
• Design services that have the user at their heart and focus on solving their problems.
• Work well with the wider team and stakeholders and bring them into the design process.
• Be able to break complex services down into separate processes.
• Design for all touch points across a service.

• An understanding of design thinking and Human centred design.
• The ability to design services that meet user needs.
• Understand the user's experience whilst using a product or service.
• The ability to visualise a service including a users touch points, overlaid with insights
• Experience of mapping as-is journeys and creating new blueprints (for services and processes across channels).
• Public sector knowledge or experience.
• Experience of working to the GDS standards, across multiple stages of the delivery lifecycle.
• Understanding of agile approaches and experience of working in agile teams.
• Experience of designing in a policy context.
• Understanding and experience of the GDS Process.
• Stakeholder mapping experience.

Equal Opportunities Statement

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.