Experience Design Senior Associate

JOB DESCRIPTION

Blend visual craft with systems thinking to turn complex challenges into simple, elegant, and scalable solutions. Join our Cross-Product Design Strategy portfolio to elevate end-to-end customer and enterprise experiences through innovative, business-aligned design.

As an Experience Design Senior Associate in our Cross-Product Design Strategy portfolio, you will drive strategic transformation focused on end-to-end customer and enterprise experiences. You’ll orchestrate complex service ecosystems across digital, physical, and organizational touchpoints, leveraging design and research expertise to lead initiatives and deliver innovative, customer-centric, and business-aligned solutions.

Job Responsibilities

• Develop and execute design strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
• Present and articulate design decisions, iterating with stakeholders at all levels, including executives.
• Orchestrate systems, participatory design, and service prototyping across disciplines to deliver desirable, viable, feasible, and resilient services.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.
• Produce design deliverables, prototypes, and documentation to guide development from MVP to scalable solutions.
• Analyze market trends, gather user feedback, and leverage data insights to inform design decisions.
• Advocate for user needs by partnering with user research, usability testing, and synthesizing insights into actionable design solutions.

• Collaborate with design leads and cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in design, a related field, or equivalent experience.
• 3+ years in product/UX design with a strong track record in B2B, enterprise SaaS, and data-intensive platforms
• Expertise in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints
• Advanced Figma proficiency, demonstrating craft, attention to detail, and fluency in design systems for consumer and enterprise experiences
• Ability to create high-fidelity design artifacts—user journeys, storyboards, wireframes, and prototypes—with exceptional visual polish
• Skilled at synthesizing ambiguity into clear design problems and actionable solutions
• Excellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels—from junior team members to senior executives.

• Proven ability to drive strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals

• Experience applying inclusive design principles and accessibility standards, incorporating diverse perspectives and user abilities into effective design solutions

• Ability to balance research depth with a bias for action, ensuring timely delivery without sacrificing quality

Preferred Qualifications, Capabilities, and Skills

• Excellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels.
• Proven ability to drive strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals.
• Experience in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints.
• Experience applying inclusive design principles and accessibility standards, incorporating diverse perspectives and user abilities into effective design solutions.

• Proven ability to rapidly learn and adapt when working with internal domain experts across disciplines (e.g., quality control specialists, software architects, service specialists)

• Strong technical literacy and understanding of client-side technologies, APIs, microservices, and core technology stack components and how they influence user experience

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.