Business Analysis, Associate I

JOB DESCRIPTION
Embark on a rewarding and challenging career as a Business Analysis Associate I with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. 
As a Business Analysis Associate in the Product Configurations & Support team, you will be responsible for running automation scripts and macros to build and condition test accounts. This involves executing pre-defined automation routines to create test accounts with specific attributes required for various testing scenarios.

Job responsibilities

• Analyze and interpret complex data sets using advanced data analytics skills to support operational initiatives and strategic decision-making.
• Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
• Demonstrate a strong understanding of credit card data structures and processing.
• Monitor the outputs of these scripts for errors, documenting the results, and reporting any issues encountered during the process
• Ensure accounts are properly set up and conditioned according to the requirements provided by quality assurance or development teams.
• Follow established procedures and maintain accurate records.
• Support efficient and reliable testing environments.
• Collaborate with project testing teams to understand their data needs.
   

Required qualifications, capabilities, and skills

• Strong analytical and problem solving skills.
• Proficiency in using macros and API automation for building and conditioning test data.
• Strong attention to detail and ability to analyze detailed business requirements.
• Ability to raise questions and seek resolution to outstanding clarifications required for test case identification.
• Attention to detail is essential. 
• Excellent verbal and written communication skills, with the ability to communicate effectively on both a technical and business level.
• Ability to analyze and create test account data used for testing credit card
• Understanding of software delivery lifecycle and have skills in industry standard methodologies and related tasks.

Preferred qualifications, capabilities, and skills

• Proficient ability to leverage artificial intelligence and AI tools to enhance data analysis, analyze business trends, and provide actionable business insights for strategic decision-making.
• Proficiency in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Expertise in contributing to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Experience in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.