Manager, Indirect Account Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for leading a team of national account managers to upsell and cross sell to existing SMB through Enterprise customers. Develop and assist the team with account strategies, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Stay abreast of competitive landscape and emerging technologies to best position company solutions in the marketplace. Responsible for overall customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core responsibilities:

• Engage with Indirect Partner leadership to maximize revenue and develop strategies for account penetration in Small Business to Enterprise Indirect Partner customers. 

• Manage a team of Supervisors and / or Representatives that acquire new business customers for Comcast's Internet, Voice and Video service(s).

• Develop, motivate and coach Representatives to ensure they meet and exceed sales quotas.

• Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.

• Experience selling and leading a team selling to Enterprise customers preferred.

• Ensure CRM software is accurate and up to date on daily basis.

• Educate leadership team and Representatives on Outbound Sales best practices and compliance.

• Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded.

• Manage on-going supervisor and agent training and development to achieve Department and Company success.

• Analyze team performance and trending to hit key performance Indicators and quota.

• Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity.

• Ensure timely communications to all sales employees regarding any changes to product, pricing, campaign updates through team meetings, email and one-on-one communications.

• Keep up-to-date on product knowledge, industry information and competitive landscape.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Leadership; Customer Relationships; Sales Development; Sales

Salary:

National Pay Range: $71,940.25 USD-$187,343.36 USD Illinois Pay Range: $76,436.52 USD - $164,862.16 USD Colorado Pay Range: $80,932.78 USD - $172,355.89 USD Hawaii Pay Range: $94,421.58 USD - $157,368.42 USD Washington DC Pay Range: $103,414.11 USD - $172,355.89 USD Maryland Pay Range: $85,429.05 USD - $172,355.89 USD Minnesota Pay Range: $80,932.78 USD - $157,368.42 USD New York Pay Range: $85,429.05 USD - $187,343.36 USD Washington Pay Range: $80,932.78 USD - $179,849.62 USD New Jersey Pay Range: $89,925.31 USD - $179,849.62 USD Vermont Pay Range: $85,429.05 USD - $149,874.69 USD Massachusetts Pay Range: $89,925.31 USD - $179,849.62 USD California Pay Range: $80,932.78 USD - $162,364.45

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $50,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years