Operations Support

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

How will you make an impact in this role?

As part of the Global Litigation and Investigations Team within the General Counsel’s organization of Amex, the Legal Operations Specialist will provide dedicated support for the processing of third-party legal orders. Duties may include the following:

Responsibilities

• Open legal matters in case management system and route to correct workstream
• Assess the validity of the legal request in accordance with Amex procedures
• Prepare correspondence to an issuer of a legal request
• Evaluate legal requests, research accounts, and identify documents responsive to legal requests
• Retrieve documents and prepare responses in accordance with applicable laws and Amex procedures

• Comply in all aspects with US and other applicable country laws and Amex procedures

   Preferred Qualifications

• Graduates in law or related subjects
• 0-2 years of experience in an operations team/ in-house legal department
• Articulate and fluent verbal and written English
• Sense of urgency, ability to discern critical matters and to meet deadlines
• Strong computer skills with proficiency in MS Office Suite
• Able to work independently and as a team player
• Strong written and oral communication skills
• Meticulous with attention to detail, able to analyze and problem solve
• Able to quickly train on, navigate, and extract information from a variety of databases and information platforms
• Able to work productively in a fast-paced environment with shifting priorities
• Excellent organization and time management skills
• Able to maintain confidentiality of sensitive information

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.