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hackajob is partnering with Cyfoeth Naturiol Cymru / Natural Resources Wales to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Join us in making a real difference to people across Wales. As a team member in our Customer Management team, you’ll be at the heart of how Natural Resources Wales supports the public, partners, and stakeholders. This role exists to help people get the information they need, respond to complex enquiries, and contribute to the continual improvement of our customer services and online systems.
You’ll be part of a supportive, friendly team that works collaboratively across the organisation. Every day brings variety—whether you’re helping customers with detailed requests, working with colleagues to gather information, or contributing ideas that shape better ways of working. The team operates flexibly, with opportunities to work from different NRW offices and to build strong networks across the organisation.
This role sits within our Customer, Communication and Commercial directorate and reports to the Team Leader for Customer Hub. You will play an important role in supporting others, mentoring new starters, and coordinating workflows to help the team deliver excellent results.
If you enjoy problem‑solving, communicating with a wide range of people, and delivering great customer service, this is a fantastic opportunity to develop your skills in a dynamic public‑service environment.
hackajob is partnering with Cyfoeth Naturiol Cymru / Natural Resources Wales to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.