Operations Coordinator

Location: Indianapolis, IN // Austin, TX 

Job Type: Full-time, hybrid

Department: Operations

Reports to: Operations Coordinator

Who We Are

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. 

Who We Are Looking For

Our Operations Team is looking to hire an Operations Coordinator to work across departments to ensure day-to-day systems are working properly, identify areas of improvement, and recommend solutions for progressing the organization. The key to success in this role is through excellent organizational, people management, and problem-solving skills. The Operations Coordinator will manage sales orders, order tracking, replacement and returns, inventory, process documentation, as well as be involved in company-wide launch projects. We believe in best-ever experiences from the inside out - so this means we’re looking for an approachable, optimistic candidate who looks forward to collaborating with co-workers to solve problems. 

What You’ll Do

• Manage sales and replacement requests & fulfillments processing with our Sales and Support Teams (including checking shipment status and following up on escalated issues and communicating with all parties)
• Product Launch projects including process and documentation creation. Work closely with cross-functional teams in Sales, Support, Finance, Product, QE and Engineering to ensure timelines are met
• Process and documentation maintenance - technical and process documentation and tracking, identify needs and plan for implementation, creating training plans and delivering to new hires across the organization
• Asset Management internally and with the manufacturer, including:
  • Maintain incoming test hardware as part of HW & QE Lab Team
  • Check-ins, routing, and troubleshooting issues
  • Return case management
  • Management of Indianapolis office stock
  • Owning the Refurbished systems depot 
  • Processing shipping and stocking reports
  • Audits, internally & with manufacturer
  • Asset retirement scheduling
  • Replacement parts management, including holiday stocking
  • Dissemination and tracking of distributed Scale HCOS software images
• Approve all manufacturer and logistics-related invoices
• Compile sales and shipment metrics and reporting
• Assist in and compile failure quality analysis reports and coordinate with the manufacturer and Support Team on no-problem found issues reported and root cause analysis 
• Maintain Supported Territories List and research international shipping
• Facilitate reporting and invoicing processes with OEM partners

What You’ll Bring

• Bachelor's degree or equivalent work experience 
• Positive attitude and growth mindset
• Takes initiative and delivers results with minimal supervision
• Strong business acumen, technical aptitude, & analytical skills
• Ability to manage multiple priorities concurrently, maintaining organization, attention to detail and flexibility within a team environment
• Ability to clearly & concisely communicate with users in different roles and with varying skill sets in person, virtually, or via email

Great candidates will also:

• Be proficient in Google Suite
• Have experience with CRM tool recommended, specifically Salesforce.com
• Thrive in a fast-paced, hands-on, collaborative environment
• Enjoy being a problem solver: Identify problems before they occur, determine solutions, and resolve
• Enjoy troubleshooting and problem-solving analytically
• Passionately creative in mindset, and has the ability to adapt quickly to evolving business needs

Perks of Scale Computing

• Health benefits start on first of the month following date of hire
• 401(k), FSA, HSA
• Casual dress code
• Fully stocked kitchen
• Vibrant and Inclusive Workplace Atmosphere
• Paid company holidays
• Discretionary time off policy
• Flexible work environment and an opportunity to grow as we grow. 

Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale Computing was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer.

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.