Card Portfolio Risk Management, Executive Director

JOB DESCRIPTION

Bring your expertise to JPMorgan Chase and help shape the future of risk management in a world-class organization. As part of Risk Management and Compliance, you’ll be at the center of keeping JPMorgan Chase strong and resilient, using your expert judgment to solve real-world challenges that impact our company, customers, and communities. Our culture is built on innovation, challenging the status quo, and striving to be best-in-class. Join a team that values outside-the-box thinking and empowers you to drive meaningful change. Make a lasting impact by developing strategies that balance growth, risk mitigation, and customer experience.

As an Executive Director, Portfolio Risk Management in Chase Consumer Card Services, you will be responsible for developing, optimizing, and overseeing risk management strategies, policies, and controls for the consumer card portfolio. You will collaborate with senior leaders across Risk Management, Finance, Lending, and Card Business Units, as well as internal and external stakeholders, to ensure strategies drive strong financial performance and robust risk controls. This role offers the opportunity to lead innovation, influence key decisions, and shape the future of risk management in a dynamic, high-impact environment.

Job Responsibilities:

• Drive risk strategy and innovation by partnering with cross-functional teams and business leaders
• Develop and implement decision rules for high-risk accounts, including line decreases and closures
• Manage low exposure accounts, including inactive closures and right-sizing for low-utilized accounts
• Collaborate with senior leaders to drive strategic initiatives and influence key business decisions
• Lead inclusively with purpose, integrity, and a focus on continuous professional development and talent management
• Represent Portfolio Management Risk at the leadership table, contributing to strategic direction
• Work with Risk, Lending, and IT teams to launch risk strategies and capabilities, emphasizing strong testing and controls
• Manage risk strategies to drive financial performance and loss mitigation improvements
• Innovate to ensure optimal strategy performance and adaptability to changing business needs
• Partner with Risk Governance, Legal, and Compliance to ensure policies meet regulatory requirements
• Communicate regularly with internal constituents and external regulators to review and enhance risk management practices

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in a quantitative discipline from an accredited college/university
• Minimum 10 years of experience in the consumer lending industry
• Minimum 5 years of experience leading a proficient analytic organization
• Strong knowledge and understanding of Consumer Credit laws and regulations
• Proven ability to develop effective controls and manage risk in a complex environment
• Expertise in exposure management and risk mitigation strategies
• Demonstrated leadership in solving business problems through structured analytics
• Excellent communication and interpersonal skills, with the ability to influence senior stakeholders
• Proven ability to evaluate the business climate, anticipate change, and develop compensating strategies
• Strong project management skills and attention to detail
• Ability to efficiently manage concurrent assignments and quickly react to changing or competing priorities

Preferred Qualifications, Capabilities, and Skills:

• Master’s degree in a quantitative discipline or related field
• Experience interacting with external regulators and internal governance teams
• Background in developing and optimizing risk strategies for consumer card portfolios
• Experience with decision technology environments and complex strategy delivery
• Track record of driving innovation and process improvement in risk management
• Strong talent management and team development skills
• Familiarity with emerging risk management technologies and analytics tools

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.