Operations Analyst- Controls Process & Design

Embark on a rewarding and challenging career as a Process Design and Governance (PD&G) Controls Analyst with our dynamic team. In this role, you’ll have the chance to drive meaningful process improvements, support key initiatives, and develop your creative problem-solving skills within a collaborative and supportive environment. Join us to help advance our mission while growing your career.

As an Operations Analyst- Controls Process & Design in Global Document Services, you will play a critical role in driving the controls agenda within our operation. You will participate in Exam Ready activities and have additional ownership areas related to exam ready topics as well as common processes. You will also be assigned operational areas of expertise from print and insertion to match-merge and card embossing and will collaborate with Operations, control teams, and other internal partners.  

Job responsibilities

• Support the overall risk and control strategy for the Document & Plastics Fulfillment, working with the manager and operations to govern all associated processes and activities to achieve at least Satisfactory Audit, but objective is a Strong.

• Ensure Document & Plastics Fulfillment is prepared for audit by proactively managing operational processes with focus on controls & risk mitigation

• Participate in audit readiness activities as required including document preparation, evidence collection, and prior audit request for information.

• Take an active role in the Exam Ready program including attending all forums, assessment evaluations, and issue mitigation strategies.

• Challenge and influence control related decisions including risk applicability and issue mitigation.

• Evaluate of policies, procedures, and best practices continuously and effectively lead change where necessary.

• Assist with action plans, when applicable, ensuring effective and timely completion of milestones, suitable evidence, sustainability of process.

• Prepare, facilitate, and present in monthly business reviews and stakeholder meetings as needed.

• Develop, review, and/or change processes and procedures where applicable.

• Identify and engage in change management and operational readiness activities.

• Challenge and influence control related decisions including risk applicability and issue mitigation.

Required qualifications, capabilities, and skills

• 3+ years financial services experience in an operations and/or technology environment

• Knowledge of JPMC risk management, audit, controls testing, and/or compliance and proficient in MS Office suite including SharePoint

• Experience with CORE, operational risk analysis, action plans, issue management, end-to-end process reviews, process flow mapping, change management, and impact assessments to identify process and control gaps

• Excellent relationship management skills with peers, partners, stakeholders, and senior management; ability to lead and influence and adept at managing projects with multiple dependencies and associated milestones

• Critical thinker adept at problem solving and risk mitigation and analytical skill with strong problem solving, logical thinking, and root cause analysis skills

• Solid organizational skills with the ability to effectively manage multiple and changing priorities and strong sense of accountability and ownership; self-motivated; effective under pressure

• Bachelor’s Degree or equivalent work experience

Preferred qualifications, capabilities, and skills

• Knowledge of Customer Fulfillment Services, Global Document Services, and JPMC applications and processes

• Relevant certification such as CAPM, PMP, ACAMS, Six Sigma, etc.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.