Product Delivery Manager, Strategic Initiatives - User Acceptance Testing

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager, Strategic Initiatives - User Acceptance Testing, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.  Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery 

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Assess and communicate risks, propose mitigation strategies, and make recommendations for potential impacts.
• Mentor and guide team members, fostering a culture of continuous learning and improvement.
• Drive automation and E2E testing for key initiatives across web and mobile channels, ensuring high-quality delivery.
• Define and present test strategies, building impactful decks and artifacts for leadership and stakeholders.
• Develop and implement automation solutions, best practices, and guidelines to ensure consistency and maintainability.
• Monitor and analyze automated test results, troubleshoot failures, and resolve issues to maintain system stability and performance.
• Coordinate and prioritize testing efforts, including test planning, execution, and defect management, to ensure timely product delivery.
• Manage projects by tracking progress, anticipating and eliminating roadblocks, and reporting results to stakeholders.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Bachelor’s degree or equivalent expertise in automation tools (Cucumber, Gherkin, Java, Selenium, Python, Playwright).
• 8+ years in Quality Assurance or User Acceptance Testing, with experience in BDD/TDD and test case automation.
• Functional knowledge of the Payments domain and hands-on experience in requirements, user stories, and test script execution.
• Proven experience with test automation tools for efficient E2E test execution.
• Financial Services testing experience across multiple lines of business in high-volume, complex environments.
• Advanced skills in defect management tools, JIRA (including dashboards and JQL), and Agile/SW development life cycle.
• Strong data analysis skills, experience with data visualization platforms, and a record of leading through change and ambiguity.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Understanding Core Banking & Payment processes
• Understanding ok UK based payment services is big plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.