Salesforce Designer, Vice President

JOB DESCRIPTION

As an Experience Design Vice President in JP Asset Management Marketing team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management division provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through the firm’s global network of investment professionals, with around $4 trillion of assets under management. We are the investment manager of choice for institutions, financial intermediaries and individual investors worldwide. With more than two centuries of experience, a broad range of core and alternative strategies, and investment professionals operating in every major market worldwide, teams offer investment experience and insight that few firms can match.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram user journeys and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Ability to work with engineering teams to drive design user stories and come up with delightful design experiences for the Sales products. 

• Stay up-to-date with industry trends, best practices, and emerging technologies in UI/UX design to continuously improve design processes and deliver innovative solutions

Required qualifications, capabilities, and skills

• 5+ years of experience in user experience design or a related field, or equivalent expertise.
• Deep expertise in Salesforce products, especially Sales Cloud, with hands-on experience designing sales solutions such as Forecasting, Sales Cloud Homepages, Chat experiences, and lead prospecting.
• Strong knowledge and implementation experience with Salesforce Lightning Design System.
• Proven ability to create visual representations of user journeys, including storyboards, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility, with a track record of incorporating diverse perspectives and abilities into design solutions.
• Ability to develop experiences that meet or exceed initial product proposals, including driving transformational innovation strategies and creating 'north star' visions to guide customer-centric decisions.
• Advanced technical literacy, including a strong understanding of client-side technologies, APIs, microservices, and technology stack components and their impact on user experience.
• Experience collaborating with product teams to build vision and presenting solutions to executive leadership.

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​