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Position: Indoor Key Account Manager
Contract Type: Permanent – 37.5 hours
Location: Coventry
Shift: Mon - Fri
Join the UK’s premier parcel delivery company
What you’ll do:
Responsible for the maintenance and the growth or a portfolio of customers. Be fully compliant with all internal systems and maintain all customer’s records within our CRM system.
Key Role Responsibilities:
Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets
Lead and or support on completion of RFP’s as required
Maintain all portfolio customers, ensuring they continue to trade through regular review meetings
To accurately provide MI and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPI’s
React to market conditions and other influences, develop competitive commercial client propositions.
Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation
Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at-risk accounts
Work alongside our other sales channels to perform thorough handovers when required
Responsible for supporting with all yield management projects to deliver improved customer margin e.g.: GPI and margin improvements
Provide timely and accurate customer revenue and volume forecasts
Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
Generate Leads through strong networking and influencing
What We Can Offer You:
We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:
Annual Leave: At leas
hackajob is partnering with Evri to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.