Client Service Lead - Prime Brokerage Margin Vice President

Embark on your journey as a Prime Broker Margin Vice President where you will be part of the management team that leads the day-to-day Prime Broker Margin Operations team. Your role will be crucial in ensuring rigorous firm and regulatory compliance while delivering first-class client service.  Team is accountable for margin call monitoring, collateral movement approvals, and maintenance of client margin/equity levels. 

As a  Client Service Lead you will be part of the management team that leads the day-to-day Prime Broker Margin Operations team ensuring rigorous firm and regulatory compliance while delivering first-class client service.   You will be accountable for margin call monitoring, collateral movement approvals, and maintenance of client margin/equity levels. You will partner closely with Client Service Representatives, Risk, Operations, Technology, and Compliance to protect the firm, support hedge fund clients, and drive continuous improvement.

Job responsibilities

• Understand traditional securities products and the end-to-end trade lifecycle to assess margin impact across the workflow.
• Monitor firm and regulatory risk across prime brokerage accounts; enforce Reg T, Portfolio Margin, and FINRA Rule 4210 requirements and house policies.
• Maintain and monitor equity levels on margin loans; issue, track, and resolve margin calls with urgency and precision.
• Review and approve daily collateral movements (withdrawals, substitutions, transfers), ensuring adherence to eligibility rules, limits, and documentation standards.
• Own daily exception management: review reports, investigate root causes, determine the right course of action, and document resolutions within SLAs.
• Execute departmental policies, standard operating procedures, and control activities flawlessly; ensure audit-ready documentation.
• Escalate risk events in line with firm protocols; contribute to remediation plans and durable control enhancements.
• Manage day-to-day activities of team members; set priorities, allocate work, and ensure coverage.
• Coach for performance and development; deliver timely, constructive feedback and promote a strong risk-and-control culture.
• Provide high-quality, responsive support to Client Service Representatives serving hedge fund clients; resolve inquiries and complex margin scenarios with accuracy and professionalism.
• Build effective working relationships with internal partners (Risk, Operations, Tech, Compliance, Legal) and external clients of J.P. Morgan Securities LLC.

Required qualifications, capabilities, and skills

• 5 years of financial services or client service experience, ideally within broker/dealer operations or prime brokerage/margin.
• Deep understanding of the securities industry, products, and operational functions
• Demonstrated problem-solving and sound decision-making skills under time pressure, with strong attention to detail and control mindset.
• Excellent written and verbal communication; able to convey complex topics clearly to clients and internal stakeholders.
• Proficiency in Microsoft Excel (e.g., pivots, lookups); broader MS Office competency 
• Series 99 required, you must acquire the Series 99 certification within the first 120 days 

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in finance, economics, accounting, or related discipline preferred.
• Working knowledge of Reg T, Portfolio Margin, and FINRA Rule 4210 preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.