Vice President Product , Digital Channels Strategic Initiatives, Chase Travel

At Chase Travel, we are dedicated to transforming the way our customers experience travel. As part of JPMorgan Chase, we leverage cutting-edge technology and innovative strategies to deliver exceptional travel solutions. Our Digital Channels team is at the forefront of this mission, creating seamless and engaging digital experiences for our customers.

We are seeking a strategic and experienced Vice President of Product to join our Digital Channels team. In this role, you will focus on driving strategic initiatives that enhance the travel experience, as well as developing overall product strategies and disciplines to achieve productivity and efficiency gains over time. You will collaborate with cross-functional teams to create innovative solutions that meet customer needs and elevate the Chase Travel brand.

Job Responsibilities:

• Collaborates with team members to identify and drive strategic initiatives that enhance the travel experience for our customers, ensuring alignment with Chase Travel’s overall vision and goals.
• Contributes to the development and implementation of a comprehensive product vision and strategy for Chase Travel’s digital channels, focusing on long-term growth and customer satisfaction.
• Owns the prioritization of the product backlog, ensuring that initiatives align with strategic objectives and customer needs while balancing available resources.
• Leads discussions around capacity trade-offs, making informed decisions that optimize resource allocation and enhance productivity.
• Works closely with engineering, design, marketing, and operations teams to support product development from concept to launch, ensuring timely delivery and quality standards.
• Conducts market research and customer feedback analysis to identify opportunities for product enhancements and new features, ensuring our offerings meet the evolving needs of travelers.
• Assists in establishing key performance metrics to measure the success of digital products, continuously optimizing based on data-driven insights to drive productivity and efficiency gains.
• Communicates product insights and updates to senior leadership and key stakeholders, ensuring alignment and support across the organization.

Required Qualifications, capabilities, and skills :

• Bachelor’s degree in Business, Marketing, Technology, or a related field
• Minimum of 7+ years of experience in product management, with a focus on digital channels and customer-facing products.
• Proven track record of successfully launching and managing digital products in the travel, e-commerce, or financial services industries.
• Attention to detail and ability to manage multiple tasks and priorities simultaneously is critical for success. 
• Strong analytical skills with the ability to leverage data to drive decisions and product enhancements.
• Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively across teams and levels.
• Passion for travel and a deep understanding of the travel industry landscape and customer trends.
• Flexibility to accommodate working with a global team across multiple time zones.

Preferred qualifications, capabilities and skills: 

• Familiarity with Product Management, eCommerce, Marketing, and Travel industry
• Passion for building something new, working across boundaries to implement change and helping others succeed. 
• Familiarity/Experience with Agile build methodologies preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans