Marketing Executive - Brand Presence

, based at Holiday House in Leeds City Centre.

Reporting to the Marketing Manager - Customer Journey, our

will join the team responsible for our industry-leading approach to customer journey marketing and insights along the entire customer journey. In this demanding and exciting role, you will have a direct impact on brand awareness, commercial success, and customer retention – helping to

by ensuring every

and

customer enjoys a VIP experience.

Our

will work on high-profile projects and

with operational and commercial colleagues to enhance the experience along the entire customer journey. You will also: -

• Work on optimising the branded customer experience in post-booking touchpoints (e.g. Manage My Booking, customer documentation and digital enhancements such as push notifications) as well as working on projects that brand our industry-leading Leisure Travel journey
• Work closely with our In-Flight Retail & Cabin Services Teams to help optimise inflight engagement and drive sales through pre-travel and onboard marketing initiatives
• Collaborate with our Ground Operations and Overseas Operations teams to support work on high-profile branding projects in airports and in our resorts
• Help identify key themes to explore within the wider CX team to drive incremental improvements to the customer journey
• Support the focus on customer experience throughout the entire customer journey, by driving the use of customer insights, including the outputs of our CSAT programme
• Have a determined approach to maximising brand in our service delivery, helping to future-proof our secret recipe
• Carry out competitor analysis of in-flight marketing material and service, and of new product and service innovations
• Support the logistics of supply and delivery of printed material across Holidays and Flights
• Support projects which eliminate pinch points and modernise/improve customer experience on our flights & holidays – on the ground and in the air

Our

will have a passion or the Travel Industry, with previous experience in aiding the creation of real differentiation in service through management of customer experience along the customer journey, identifying and delivering more ways to surprise and delight customers. You will also: -

• Have robust numerical and data analysis skills
• Have good IT skills, including Excel, Word and PowerPoint and have a strong attention to detail
• Be an effective and enthusiastic communicator

This is a

working 2 days a week in the office, with the ability and scope to work flexibly from home for the remaining time.

Help us to send our all-important customers on holiday with

and

!