Invoice Query Administrator

Position: Invoice Query Administrator

Contract Type: Fixed Term Contract 9-12 months

Location: Slough

Shift: Mon - Fri

Join the UK’s premier parcel delivery company

What you’ll do:

We are currently hiring for an Invoice Query Administrator based in Slough on a hybrid working basis (3 days working from home – after probation period) Monday - Friday 9am - 5.30pm.

The invoice Query Administrator is responsible for logging, investigating & resolving customer invoice queries.

Key Role Responsibilities:

Input customer invoice queries received by telephone or in writing

Investigate queries, calculate any credit due and recommend credit value where necessary, in particular specific credit reasons

Work within specified timescales for resolution of Invoice Queries within allocated locations

To assist outside of allocated locations as required.

To complete daily & weekly log sheet of work processed

What We Can Offer You:

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:

Annual Leave: At least 28 days of annual leave (including Bank Holidays).

Career Progression

Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We’re Looking For:

Customer Service experience

Excellent telephone manner

Knowledge of Microsoft Word, Excel & Outlook

Team player with ability to remain focused on task

At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.