Technical Business Analyst – Web

Booker.co.uk is the fastest growing business to business wholesale website in the UK, and takes customer orders that account for c.30% of Booker Group’s sales.  The IS Web team look after all infrastructure and application software that run the Booker Group web sites & apps, including the Booker.co.uk our B2B commerce web site, and also the content only consumer facing web sites operated for various divisions and brands within the Booker Group.  The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers.

The Technical Business Analyst works within the Booker IS department, and is responsible for delivering effective, secure and efficient systems in digital to help improve customer satisfaction and cash profit.  The role sits within the Web projects team and is responsible for the delivery of projects and changes for our web sites and apps.  The ideal candidate will have experience of developing digital systems and web technology in a fast paced, customer focussed business, and will be enthusiastic about delivering system enhancements, analysing bugs and data, and finding solutions to complex issues. 

Key responsibilities:

Solution Design & Development

• Analyse business requirements and translate them into functional and technical specifications. 

• Design and develop comprehensive IT solutions that address complex business challenges. 

• Work with operational and technical teams to ensure solutions are technically feasible and align with business goals. 

Stakeholder Collaboration

• Collaborate with business stakeholders to gather and document detailed requirements. 

• Act as a liaison between the IT department and business units, ensuring clear communication and understanding of project objectives. 

• Present solution designs and obtain stakeholder buy-in. 

Project Management

• Lead and manage the technical implementation of multiple projects simultaneously, ensuring timely delivery within scope and budget. 

• Assist with the development of project plans, timelines, and deliverables in collaboration with project teams. 

• Monitor project progress, identify risks, and implement mitigation strategies. 

Technical Expertise 

• Provide appropriate technical guidance and mentorship to team members. 

• Stay current with emerging technologies and industry trends to recommend innovative solutions. 

• Troubleshoot and resolve complex technical issues related to implemented solutions. 

Documentation & Reporting

• Prepare detailed documentation for all phases of solution development, including design, testing, and implementation. 

• Create and maintain reports to track project status, performance metrics, and solution effectiveness. 

Continuous Improvement

• Identify opportunities for process improvements and recommend changes to enhance system performance and business outcomes. 

• Participate in post-implementation reviews to evaluate the success of solutions and identify areas for improvement. 

Health, Safe and Legal (Governance, Security and Controls)

• Comply with change management procedures and system security.

• Comply with all company policies, e.g. financial planning and control, health and safety.

• Work with IS colleagues to manage suppliers of IT infrastructure, software, and development/ support services.

• Comply with supplier contracts and licensing agreements to ensure we remain compliant with contractual terms and conditions.

• Manage your team, their performance and progression, and support team development.              

• Champion diversity and inclusion to ensure everyone feels welcome at Booker.

• Motivate your team with clear expectations and provide recognition.

Cash Profit

• Work with suppliers and other stakeholders to achieve effective solutions.

• Comply with procedures to store and re-use IS equipment effectively and efficiently.

• Provide fit-for-purpose systems at the minimum cost.
  

The ideal person will be

We are looking for someone with experience in Agile methodologies and working with the broader teams, 3rd parties and industry. The successful candidate should be passionate and proactive, with a keen eye for detail. You must have a proven track record of delivering complex technical projects, ideally with over 2 years as Business/Systems Analyst experience in an IT orientated environment.

Skills relevant for this job:

• Good technical background in IT solution analysis, design, and implementation.

• Proven experience in leading the technical implementation and managing IT projects from conception to completion. 

• Assisting with acceptance integration and testing and developing project plans

• Drive to succeed and deliver projects, and to transition smoothly into ongoing service management.

• Excellent communication with technical and non-technical colleagues to ensure project requirements are captured and understood correctly.

• Creating user stories and identifying business benefits.

• Good technical documentation skills, reviewing/ writing technical documentation with development teams and specialists.

• Strong analytical skills to diagnose and prioritise issues/ UI improvements, helping design resolutions, diligently testing fixes through to final deployment.

• Strong problem-solving skills and the ability to negotiate with multiple stakeholders to find solutions for technical challenges. 

• Excellence in building positive relationships with business stakeholders.

• Desire to learn, add value and drive progress by implementing best practice improvements in a customer focussed environment.

• Natural facilitator, being able to bring people into conversations and workshops to ensure comprehensive collaboration.

• Supporting the IS Manager to ensure the end delivery provides organisational value.

• Excellent critical thinking skills and an open-minded mentality for new ideas. 
  

Experience relevant for this job:

• Prior experience as a Technical Business Analyst

• Good practical experience of web technologies like HTML, XML, CSS, Bootstrap, JavaScript.

• Experience of managing integrated e-commerce products (e.g., Sitecore Experience Commerce) incorporating Apps, modern website technologies and web development

• Previous experience in APIs management and development

• Experience of using system performance tools such as Datadog is desirable.  

• Strong understanding of data analysis, database management, and system integration.

• Proven experience of using testing and issue management tools such as Jira.

• Knowledge and understanding of web site analytics tools such as Google Analytics, Google Tag Manager, BigQuery and ContentSquare.

• Good technical project management background with successful delivery of change programs to time, quality and budget within an agile development framework.

• Experience with software development lifecycle (SDLC) methodologies, including Agile and Waterfall. 

• Good people management, with proven ability to effectively work with internal and external teams. 

• Service management skills with experience of successful troubleshooting issues and support provision.
  

Key People I work with, in and outside of Booker:

• External technology suppliers.

• Booker IS colleagues across all systems.

• Tesco Technology colleagues.

• IS Service Desk.

• Customers.

• Booker Digital team.

• Internal business customers across all parts of the Booker Group.
  

People, budgets and other resources I am accountable for in my job:

• Manage junior members of the projects team, their performance and progression.

• Monitor system KPIs.

• Generate management information reporting.

• Support delivery of the website/ digital systems roadmap.