International Discovery lead

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.  With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.  If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Accountabilities:-

• Internal Consultancy: work in partnership with stakeholders across the business, conducting discovery and analysis of business processes, models, operations to identify opportunities for change that inform overall transformation roadmaps. Make sound, informed and well-structured recommendations for change and influence key business decisions. Input to recommendations to the Transformation Director and up to MD level on what programmes to start, stop, refocus and accelerate in order to deliver our overall objectives. Communicate clearly to the business how and when transformation will impact them.
• Strategic Planning & Alignment: own the scoping, development and hand-over to execution of the transformation roadmaps by identifying and scoping recommending initiatives and programmes that execute on strategic objectives, drive efficiency and growth, and deliver tangible value. Inform strategic initiatives so that they are clear on scope, dependencies and enablers. Contribute to the funnel of new strategic initiatives. Proactively identifies and manages risk, regulation and uncertainty in all short and long-term decisions; and assures that key risks are identified. Understanding the impacts the programme has on each individual business team and International  as a whole.
• Business discovery, Analysis & Insight: undertake discovery, analysis and research activities in our most complex environments to identify executable opportunities to meet International goals, including baselining and benchmarking activities. Make informed, data-driven decisions and recommendations from data and insight on how to best drive value.
• Horizon Scanning: Bring outside-in perspective, identifying emerging trends, opportunities and risks that should be considered. Monitor industry dynamics, markets, competitors and customer behaviours, using research and expert insight to guide decisions, anticipate disruptions and plan for the future.
• Collaboration & Stakeholder Engagement: Galvanise and align stakeholders across BT International (up to and including MD level) – inspiring colleagues to go beyond and deliver brilliant outcomes. Working with senior stakeholders, up to MD level, negotiating and influencing the direction of travel for the programme.

Skills Required:-

• Ability to understand and articulate complex, inter dependent, set of transformation programmes.
• Ability to think strategically and take transformation from concept through to implementation.
• Analytics / consultancy skills:
  • Ability to utilise best practices discovery and design approaches and promote their adoption within the business as applicable (including; full potential, benchmarking and zero based budgeting, market evaluation, business performance analysis, generating reports)
  • Ability to evaluate and monitor market conditions on a regular basis and adjusts business strategies to suit the shifting conditions.
  • Ability to conduct business performance and competitive analyses and generate reports and recommendations for relevant leadership/management as well as the business’s executives and stakeholders
• CI accreditation, or similar is desirable.
• Considers different perspectives, the organisational context and behaviours and the links between structure, people, process and technology to make sure we succeed.
• An ability to manage and lead senior stakeholders, including up to MD level and influence the programme strategy

Experience Required:

• At least 5 years in large scale transformation projects
• Experienced in discovery and design techniques to establish strategies to best drive value
• Proven change-agent and demonstrate experience in driving transformations, fostering collaboration      strategy formulations, and resolving performance issues
• Experienced working across a wide range of teams and stakeholders to align plans and deliver business outcomes
• Demonstrated systems thinking experience to analyse value flows, and diagnose and resolve complex problems across cross-functional contexts
• Experience of mitigating risks, implementing best practices, and following strict governance procedures

Connected leaders’ behaviours:-

As leaders in the business, culture change starts with us.  The behaviours we adopt, role model and encourage in our teams is what will make the difference. You can see our eight connected leaders’  behaviours.

Key decisions:-

• Recommencdations on scope of programmes.
• Makes recommendations to the Transformation Director on what programmes to start, stop, refocus and accelerate in order to deliver our overall objectives.

Why this job matters

The Senior Transformation Manager drives transformation initiatives, overseeing conceptualisation through to delivery and implementation of major programmes, ensuring visibility and adherence to resource targets.

What you’ll be doing

1. Partners with and influences stakeholders at all levels, particularly executive and senior leaders, to gain buy in and establish accountability, and input to plans to ensure success.
2. Acts as a trusted advisor to key decision-makers, using data-led insight and plans to support major business decisions on transformation.
3. Engages colleagues and customers in all aspects of transformation programmes.
4. Owns deliverables driving real, progressive and ambitious transformation or step-change as opposed to incremental change.
5. Oversees the Transformation team's effort to ensures alignment of plans with group strategy, and unit strategies as needed.
6. Identifies and removes obstacles to deliver of transformation objectives, acting as a point of escalation and using escalation paths where necessary.
7. Leads the review of current business initiatives and processes to identify and propose transformational opportunities.

The skills you’ll need

Collaboration

Portfolio Management

Business Analysis

Systems Thinking

Communication

Problem Solving

Influencing

Business Partnering & Consulting

Stakeholder Management

Project/Programme Management

Talent Management

Decision Making

Growth Mindset

Risk Management

Performance Management

Inclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.