Workflow Management Product Associate

JOB DESCRIPTION

Join our dynamic global team and play a pivotal role in shaping the future of workflow management. You'll collaborate with senior management to deliver innovative solutions that enhance client experiences, reduce risks, and drive operational efficiency. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate within Unity in Corporate and Investment Banking Markets, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact. You are supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
 Job responsibilities

• Ensure deep understanding of user journeys and jobs-to-be-done.
• Support user research, journey mapping, and market analysis to inform the strategic product roadmap.
• Develop value propositions that relieve user pains and identify gains; advocate customer needs across cross-functional teams.
• Identify and address risky assumptions through targeted experimentation; validate hypotheses via rapid, iterative tests.
• Partner with the Product Manager to identify new product opportunities and with UX Research/Design to advance discovery and designs.
• Provide product leadership by setting priorities and articulating vision for planning and execution.
• Capture and refine user stories with Technology, UX, and Data Science; write requirements and epics; prioritize based on value and cost.
• Define and track OKRs to focus teams on outcomes and value realization.
• Use data to gain insights into product and user behavior; analyze and evaluate product metrics against time, cost, and quality targets.
• Engage Operations, Client Service, and Marketing to define rollout strategies and adoption plans.

• Anticipate and plan for upstream and downstream implications of new features on the end-to-end product experience.

Required qualifications, capabilities, and skills

• 4+ years of prior experience in Product Management, ideally in a large corporation, client service, operational, or technology environment.
• Understanding of CIB Operations business areas and trade lifecycle knowledge.
• Working knowledge of web and database technologies. 
• Experience working in agile teams with UX designers and technologists. Inquisitive and motivated to solve business problems creatively.
• Confident in questioning business and technology requirements and solutions.
• Logical and structured approach to planning, analysis, and decision-making.
• Well-organized and able to work under pressure to meet deadlines.
• Attention to technical detail, seeking out potential problem areas and following up with experts.
• Proficient knowledge of the product development life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

 Preferred qualifications, capabilities, and skills

• Experience with Artificial Intelligence and machine learning applications.
• Strong stakeholder management skills.
• Ability to lead cross-functional teams.
• Experience in defining and tracking product metrics.
• Familiarity with data-driven decision-making processes.

  ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.