Solution Architect

At BT, data is more than just numbers—it’s the backbone of innovation and smarter decision-making. The Networks Architecture Data team harnesses the vast potential of data to develop transformative solutions that drive meaningful outcomes for our customers.

As a Data Solution Architect, you will design and implement data architecture solutions that enable BT to manage, optimize, and evolve data products within Networks Architecture. You’ll collaborate across business units—including Networks, Security, Consumer, Business, Group & Digital—engaging with other data teams, legal and policy experts, and senior stakeholders to ensure seamless, scalable solutions.

Your role is pivotal in shaping the delivery of effective data solutions across domains such as TV, Broadband, Voice, Customer Experience, Mobile, Fixed, and Security. With billions of data points processed daily, your expertise will be instrumental in turning raw data into actionable insights.

But this isn’t just about analytics—it's about building solutions that proactively improve BT’s networks, protect services and improve customer experiences. As part of a customer-focused, collaborative team, you'll ensure data is used ethically, responsibly, and strategically to drive real impact.

What you will be doing – your accountabilities

The skills you’ll need to succeed

·   Design and deliver innovative, repeatable E2E solution architectures to solve complex technical challenges and meet business requirements.

·   Conduct thorough technical and business discovery, identifying dependencies, integration points, and potential challenges across systems.

·   Develop robust recommendations, proposals, and scope-of-work documents, ensuring alignment with stakeholder needs while addressing critical dependencies and gaps.

·   Ensure compliance with Enterprise Architecture guardrails, maintaining consistency and adherence to solution patterns.

·   Contribute to the Networks Data roadmap, shaping future solutions with strategic E2E considerations.

·   Mentor and guide fellow solution architects, fostering technical growth and best practices across the team.

We’re looking for people who thrive on innovation, embrace learning, and use industry-leading techniques to create solutions that truly matter to our customers. To excel in this role, you should bring:

·   Experience designing scalable, E2E solutions for consumer services, leveraging data to enhance customer experiences and business outcomes.

·   Solid understanding of Network products, including Security standards, Elastic Fleet Management, industry metrics, and regulatory considerations e.g. TSA.

·   Familiarity with cloud and micro-service architectures, as well as foundational knowledge of software-defined networking for data-driven solutions.

·   Experience working with hybrid data architectures, spanning multi-cloud environments (AWS, GCP) and on-premise data platforms.

·   Practical knowledge of data lifecycle management, including governance, analysis, and essential tools.

·   Strong communication and collaboration skills, ensuring alignment across stakeholders and cross-functional teams.

Core Skills

·   Solution Architecture & Design

·   Cloud & On-Prem Network Cloud Computing

·   Requirements Gathering

·   Elastic stack

·   Data Governance & Security standards

Leadership accountabilities

Experience you’d be expected to have

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

·   Supporting the architecture of scalable E2E systems, enhancing customer experiences while aligning with business goals.

·   Driving technical decision-making, balancing scalability, performance, and cost-effectiveness across solution designs.

·   Collaborating with Networks engineering, security and project teams, ensuring best practices in system operationalization.

·   Contributing to the integration of solutions within a broader E2E landscape, helping define architecture patterns across systems, applications, and visualizations.

·   Clearly communicating solution designs, ensuring alignment with security, privacy, and regulatory requirements across diverse stakeholders.