Salesforce Architect

Job Title: Salesforce Architect

Typical Job Titles and Reporting Lines
Example Job Titles: Salesforce Architect
Typically reports to: Head of Architecture

Role Purpose
The Salesforce Architect will play a key role in defining, delivering, and enhancing Heathrow’s Salesforce and Cloud solutions. With extensive expertise in Salesforce Commerce Cloud, Service Cloud, Order Management, and Experience Cloud, this role will lead the technical design and implementation of scalable e-commerce solutions within a retail environment. The focus will be on optimising platform performance and ensuring seamless integration across systems. Experience with Salesforce Data Cloud and Marketing Cloud is highly desirable, as it will support the creation of unified, customer-centric solutions that drive operational efficiency and enhance customer engagement.

Principal Accountabilities

• Design and implement scalable and robust Salesforce solutions to meet business requirements.

• Lead the architecture and design of Salesforce Commerce Cloud, Service Cloud, Experience Cloud, Salesforce Order Management solutions.

• Collaborate with cross-functional teams to ensure seamless integration of Salesforce solutions with other enterprise systems.

• Provide technical leadership and guidance to development teams, ensuring best practices and standards are followed.

• Conduct regular assessments of the Salesforce environment to identify areas for improvement and optimisation.

• Stay up to date with the latest Salesforce features, releases, and best practices to ensure the organisation is leveraging the platform to its fullest potential.

• Work closely with the product owners and suppliers to understand business needs and translate them into technical solutions.

• Mentor and train junior team members on Salesforce architecture and development best practices.

• Accountable for ensuring the technical and non-functional design of the Salesforce and cloud solutions are aligned with the overall strategic objectives and technical guidance set out by Strategy and Architecture.

• Responsible for providing a continuous assessment of the technical quality of delivery and the technical performance of third-party development teams working on products on the Salesforce. This covers both project and DevSecOps activities.

• Manage collaboration with the relevant team on the scope of changes with respect to cyber/data protection considerations.

• Support ad-hoc requests which sit outside the Continuous Improvement DevSecOps teams.

Qualifications, Skills, and Experience
Essential

• Proven experience as a Salesforce Architect with a strong focus on Salesforce Commerce Cloud, Service Cloud, Experience Cloud and Salesforce Order Management.

• Experience in implementing e-commerce solutions at scale within a retail environment.

• Strong understanding of Salesforce architecture, data models, and integration patterns.

• Excellent problem-solving skills and the ability to think critically and strategically.

• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

• Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices regarding security options.

• Strong technical foundation: advanced structured programming (APEX, Force.com, .Net, Java), relational database concepts and structures, structured system analysis and design methods, etc.

• Salesforce Commerce and Salesforce Core Architect certified.

Desirable

• Knowledge of Salesforce Data Cloud and Salesforce Marketing Cloud is highly desirable.

• Knowledge of Copado and DevSecOps.

Business Values

• Caring for ourselves and one another, so that we feel safe, secure, well and empowered to speak up across all settings and activities. We stop, think and act to make sure that the physical and mental wellbeing of ourselves and each other are at the forefront of what we do.

• Doing the right things means acting with integrity and thought for others, ourselves, and Heathrow. It means living the values in everything we do and enables us to feel confident in our decisions and proud of our actions. We’re responsible for the way we do business and take a lead on Sustainability and doing the right thing by our community and partners.

• Working together constructively to achieve a common goal. We are stronger and achieve more when we work together. It feels good to be valued for your contribution, to appreciate others and to bring out the best in each other. Working together supports a sense of belonging and connection, with each of us playing our part to achieve the best outcomes.

• In every Heathrow interaction, people are valued, respected, included, and treated fairly. This enables us to trust one another and feel confident to bring our true selves to work and able to speak up. Trust enables honest conversations and the confidence to face challenging situations. An inclusive culture leads to diversity of ideas and helps us to make better decisions.

• Giving Excellent Service is about our ambition to lead, to be our best and give our best. It means living our Service Signatures in every interaction - with colleagues, customers, and partners. We give excellent service because we are proud that passengers see Heathrow as the best place to fly from, through and to.

• Being ambitious and always striving for the best, with the right tools and mindset to succeed. We are always improving, learning, and growing whilst sharing our knowledge and experience with each other. It’s not always about perfection but a desire to embrace change and have a growth mindset. We learn from the past and apply those learnings to the future to continuously reach the best solutions.