Product Manager/General Manager, New Payment Rails

Join Connected Commerce to help transform how Chase customers move money using real-time payment rails. In this highly visible role, you’ll lead end-to-end product delivery—from operational design and GTM strategy to external network partnerships—driving a multi‑year roadmap in a fast-paced, matrixed environment. 

As Vice President, Product Manager/General Manager in Connected Commerce you will work on a new product leveraging real time payment rails that will significantly impact how Chase customers move money. You will join a team of skilled product managers on a 0 to 1 product build, partnering across Zelle, multiple internal functions, and external network partners to drive execution over the course of a multi-year release roadmap.  You should have a proven track record of impactful feature delivery, experience executing in a highly matrixed environment with significant cross-impact, be highly organized, a strong communicator, excellent relationship builder, flexible in a fast-paced environment, and a self-starter.

Job responsibilities: 

• Design and build operational processes, playbooks, and frameworks from scratch to support product launch; partner with operations teams on customer service, fraud/risk operations, and operational SLAs
• Develop and execute comprehensive go-to-market strategies for consumer and commercial segments, including product positioning, messaging, pricing strategy, and launch execution
• Manage existing partnerships with Zelle, RTP network, and other external payment network partners; serve as primary relationship owner for key external stakeholders
• Work regularly with your 'quad' partners (engineering, analytics, design) to drive progress, solve problems, and continuously iterate on product and operational solutions
• Partner with marketing teams to develop channel strategies, sales enablement materials, and customer acquisition approaches for both consumer and commercial segments
• Maintain deep knowledge of product vision, strategy, roadmap, technical implementation, operations, and competitive environment; stay current on industry news and market developments
• Identify risks, bottlenecks, and delays proactively across product, operations, and GTM workstreams; begin mitigation planning immediately
• Foster a business owner's mindset; maintain ultimate responsibility for product delivery, operational readiness, and go-to-market success with impeccable execution standards

Required qualifications, capabilities and skills:

• 7+ years of experience in financial services, digital, product management, operations management
• Demonstrated experience in operations design and management, including building processes, playbooks, and operational frameworks
• Proven track record of successful product launches and go-to-market execution across multiple customer segments
• Strong knowledge of payment networks, rails and market dynamics
• Experience managing external partnerships and stakeholder relationships
• Self-starter with strong written/verbal communication, a clear vision of the efficient and effective way to get things done and an iterative mindset to try, fail and pivot as needed
• Sense of ease in ambiguity and a passion for creating order out of chaos; you remain calm under pressure and tight delivery timelines
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology, design, operations, marketing, and business teams
• Proven track record of managing risk and controls
• Highly collaborative and capable of managing large, complex, cross-functional projects

Preferred qualifications, capabilities and skills:

• Strategy consulting experience in the Financial Services space
• Experience launching products that serve both consumer and commercial customer segments
• Background in building 0-to-1 operational capabilities

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.