Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.  

As a Senior Product Delivery Associate in Employee Compute, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. 

Job Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies 
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements 
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources 
• Drive VDI/remote access roadmap execution: backlog grooming, prioritization, and release planning
• Translate requirements and manage delivery: write clear epics/stories; track milestones, risks, and dependencies; communicate status to stakeholders
• Coordinate VDI/remote access feature rollouts (images, capacity) across dev/UAT/prod, partnering with engineering/ops to meet stability, availability, and performance SLAs
• Ensure VDI/remote access adheres to firm security, access management, data protection, and operational risk standards
• Support control assessments/evidence gathering (including third-party oversight as needed) and maintain runbooks/control documentation.
• Partner with app teams, cybersecurity, and LOB stakeholders to capture VDI/remote access use cases and requirements; gather feedback/usage insights to drive backlog improvements
• Communicate release plans, outages, and key changes to impacted users and stakeholders
• Contribute input to capacity and demand planning for VDI and remote access infrastructure and associated cost models.
   

Required qualifications, capabilities, and skills 

• 3+ years of experience or equivalent expertise in product management or a relevant domain area 
• Demonstrated performance in either product management or relevant domain area 
• Experience executing operational management and change readiness activities 
• Experience in product deployment processes 

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience

• 2+ years of experience in technology delivery, infrastructure engineering, within a complex enterprise

• Familiarity with core VDI concepts (e.g., virtual desktops vs. published apps, image management, profiles, application virtualization, performance and capacity basics)

• Experience working in agile or hybrid delivery models (e.g., managing backlogs, sprints, releases)

• Strong analytical and problem-solving skills with attention to detail and delivery quality

• Effective written and verbal communication skills for both technical and non-technical audiences

• Ability to manage multiple workstreams, dependencies, and deadlines in a large, regulated financial institution environment

Preferred qualifications, capabilities and skills

• Developed knowledge of the product development life cycle 

• Direct exposure to VDI technologies and ecosystems (e.g., Citrix, Omnissa Horizon)

• Experience with large-scale end-user computing, desktop engineering, or infrastructure-as-a-service platforms

• Familiarity with operational risk, controls, and third-party oversight concepts used in JPMorganChase technology and supplier governance

• Industry certifications in project management, product management, or relevant infrastructure technologies (e.g., PMP, Scrum, or vendor-specific VDI certifications)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.