Why this job matters
The Converged Core network underpins 40% of UK broadband services and 70% of UK mobile backhaul, along with radio, satellite and subsea services. It supports the UK’s Critical National Infrastructure such as 999 services, Utilities, airlines, MoD and government services. It is imperative therefore that the people who work within Converged Core have a passion for what they do. It is about doing the right thing, in the right way for the right reasons, ensuring robust and effective outcomes for the long term, protecting both the Network and the people who rely upon it.
The purpose of the Technical Project Professional within Converged Core is the scoping, management and implementation of requests for Converged Core inputs to wider pieces of work across BT. The requests might involve such work as infrastructure rollout, software implementation, service capability, network compaction, network optimisation, VPN creation and implementation or best practice policy and procedures.
Reporting to a Technical Project Manager, the Technical Project Professional will work with both internal and external resources of all grades across the business, maybe even 3rd parties, to help deliver those technical solutions within which Converged Core plays a part, all the while protecting Converged Core and the wider business by ensuring a defined scope of deliverables at the outset, monitoring the scope and deliverables throughout, thus assuring the timely and quality completion of Converged Core solutions.
A great communication style and commercial astuteness are key to this role along with tenacity and creativity in problem solving for both Converged Core and the wider business.
What you’ll be doing – your accountabilities
- Works with an integrated team in the delivery of end-to-end small-scale projects/ programmes contributing to commercial benefit, deliver on time, within budget and to agreed quality criteria from conception through to market launch and transition into operations.
- Supports complex and large-scale projects with regional impact (cross-functional), coordinating through delivery of execution, analysis, recommendation and implementation whilst ensuring a base level of technical specialism proficiency.
- Supports issue escalations, identifies project risks, dependencies and project changes, ensuring timely intervention and communication to stakeholders.
- Supports the development, documentation and implementation of projects and change initiatives in line with BT Group policies and strategies, defining and maintaining realistic project plans and tracking project finances and progress against agreed quality and performance criteria.
- Supports timely reporting on project performance and where decision making is required, providing all information needed to enable well-informed decision making.
- Reviews, suggests and executes process improvements and efficiencies with the engagement and delivery models.
- Supports the definition, documentation and execution of small projects or sub-projects, agreeing and reviewing project approach, engagement and communications plans, and quality and performance criteria with project partners.
- Supports in the implementation of ways to improve working processes within the area of Project/Programme Management and PMO where applicable.
- Facilitates effective working relationships between team members, and develops business/ customer and partner relationships, handling problems and issues, collecting and disseminating relevant information.
- Proactively identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns.
- Ensures project delivery activity complies with the commercial obligations, risks and interdependencies defined within external delivery contract for their projects
The skills you’ll need to succeed
- Requirements gathering
- Scope management
- Delivery planning
- Scheduling
- Stakeholder management
- Positive and effective communication style
- Change management
- Growth mindset
- Decision making
- Formal project reporting
- Budgeting
- Risk and Issue management
- Innovating for improvement
- Identification of and sharing of best practice
- Continual Improvement
- Strong problem-solving skills
- Ability to operate autonomously
- Firm governance and the support of delivery standardisation across the organisation
- Experience of defect management and RCA
- Professional qualification/accreditation not critical but would be appreciated
Experience you’d be expected to have
- Worked through periods of intense focus and pressure
- Proven application of business improvement be that in time, cost quality, process etc.
- Developed a network of strong working relationships you can call upon to support you
- Handled office politics/disagreements whilst maintaining personal integrity
- Ability to deliver results even if scope was unclear
- Used knowledge to negotiate or persuade
- Tackled process/political obstacles to delivery
- Experience using and preferably accreditation in a Project Methodology (Agile/Prince/APM etc).
- Ability to work across matrixed teams
- Some knowledge and experience of business operations, business strategy, financial and operational strategic analysis
- Knowledge and or experience of BT Products Portfolio and BT’s Concept to Market Processes
- Continuous improvement and business improvement experience
hackajob is partnering with BT to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
