Product Design Associate

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space. 

As an Experience Design Associate (Product/UX) in the JPMorgan Digital Banking platform within J.P. Morgan Commercial & Investment Bank Payments team,  you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader end-to-end journey—often centered on improving the new to bank experience, help & support and value added services spaces. Leveraging your developing knowledge of design and research practices, you will collaborate with senior UX leads and cross-functional partners to execute work that aligns with established policies and procedures, with direct impact on mid-sized features or small collections of features. You will contribute to team decision-making and help drive customer-centric innovation while strengthening your craft across interaction design, systems thinking, and inclusive design.

Job responsibilities

• Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards.
• Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency.
• Design and iterate end-to-end payments journeys (initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness.
• Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications (states, behaviors, validations, and error handling).
• Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows.
• Support the implementation of inclusive and accessible design practices (WCAG 2.1 AA), considering diverse backgrounds and abilities.
• Define and document states and edge cases common to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service).
• Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team’s strategic thinking.
• Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback.

Required qualifications, capabilities, and skills

• 2+ years of experience (or equivalent expertise) in Product/UX / Experience Design in the digital product space.
• Strong grounding in interaction design and visual design fundamentals, with a focus on creating functional, clear, and aesthetically coherent experiences.
• Demonstrated proficiency in storyboarding, wireframing, and prototyping to communicate and refine design concepts.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technology considerations.
• Experience with industry-standard design and prototyping tools (e.g., Figma; Sketch/Adobe acceptable depending on team).
• Ability to communicate design rationale clearly and incorporate feedback from senior UX leads and stakeholders.

Preferred qualifications, capabilities, and skills 

• 2–4 years of experience shipping enterprise/B2B experiences; financial services, payments, treasury, or regulated domain experience preferred.
• Portfolio demonstrating complex transactional workflows, including exception handling and post-transaction experiences (status, receipts, history).
• Experience designing for entitlements/roles and approvals (e.g., maker/checker, dual approval, limits) and creating transparent, audit-friendly interfaces.
• Familiarity with payments concepts such as payees/beneficiaries, templates, scheduling, cutoffs, fees, statuses, returns/repairs and translating them into clear UX.
• Comfort designing data-dense interfaces (tables, filters, search, bulk actions) and scalable information architectures.
• Experience working with design systems at scale, applying components consistently and contributing improvements with governance and accessibility in mind.
• Interest in leveraging AI-enabled tools and capabilities to enhance design workflows and/or inform user experiences (e.g., using AI to accelerate exploration, prototyping, content iteration, or insight synthesis), with a strong focus on responsible and user-centered application.
• Metrics-oriented mindset: experience partnering on or using signals like completion rate, drop-off, error/repair rate, approval cycle time, and self-serve success to guide iteration.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.