Senior Product Manager - Intelligent Automation

C5 – Senior Product Manager – Intelligent Automation

We’re a multi-channel, multi-brand business serving millions of customers a day, with the UK’s largest loyalty scheme and an evolving set of commercial platforms. All this equals over 1.2 billion transactions each year, presenting a volume, depth, and complexity of data that few can match.  

We don’t think we’re exaggerating when we say we have the most exciting data set in the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience – like our award-winning Smartshop app. In an inclusive, agile environment, you’ll have the space to be curious, to experiment, and to solve real-world challenges. And you’ll get to see your creations in the hands of hundreds of colleagues or millions of customers across the UK.  

Role Overview: 

The Intelligent Automation Senior Product Manager is responsible for defining, delivering, and optimising robotic process automation products that drive measurable efficiency, accuracy, and cost savings across the organisation. The role owns the end‑to‑end product lifecycle, partnering closely with engineering, operations, and business stakeholders to scale automation in a sustainable, governed, and value‑led way.

Key Responsibilities:

1. Product Strategy & Roadmap

• Define the long‑term Intelligent Automation product vision aligned to enterprise automation strategy.
• Build and maintain a clear, prioritised roadmap based on business value, feasibility, and risk.
• Identify automation opportunities across domains, working with business leads and process owners.

2. Delivery & Execution

• Translate business problems into technical requirements and user stories.
• Work with engineers to deliver initiatives on time and to standard.
• Manage backlog, sprint planning, and acceptance criteria.
• Oversee testing, deployment, hyper-care, and transition to BAU support.

3. Stakeholder Management

• Act as the primary interface between business stakeholders and engineering teams.
• Facilitate discovery workshops, value assessments, and process walk‑throughs.
• Communicate updates, risks, dependencies, and value realisation clearly and regularly.

4. Governance, Compliance & Risk

• Establish and maintain governance & compliance principles with business functions in line with overall tech framework and platform code of practice.
• Champion platform risk assessments, data handling compliance, and audit readiness.
• Create initial handover documentation for Analyst team in-line with agreed standard and format.

5. Value Measurement & Reporting

• Define and track any KPIs outside of the standard for each initiative.
• Own the Value Management lifecycle (Rapid Value Assessment (RVA), cost efficiency, realisation.)
• Support scaling of proven initiatives across brands/business units.

6. Continuous Improvement

• Use insights from production performance, user feedback, and operational data to review progress of each initiative.
• Identify process simplification and standardisation opportunities before applying automation.

Skills & Experience:

Essential

• Proven experience working within Intelligent Automation in a large-scale organisation.
• Strong understanding of the Intelligent Automation eco-system (e.g., RPA, ITPA, Process Mining, AI, Workflows)
• Strong understanding of the Value Management lifecycle
• Ability to translate business problems into technology use stories
• Excellent stakeholder management and communication skills.
• Experience running backlogs, writing user stories, defining acceptance criteria, and leading delivery squads.
• Data‑driven with strong analytical and problem‑solving skills.

Desirable

• Experience of delivering AI based capabilities across multiple business areas.
• Experience working with complex enterprise environments and federated operating models.
• Understanding of process improvement methodologies (Lean, Six Sigma).
• Knowledge of service transition, BAU support models, and ITIL practices.

Behaviours

• Own It: Takes end‑to‑end accountability for delivering value.
• Make It Better: Constantly identifies improvement opportunities and champions simplification.
• Be Human: Builds strong relationships, communicates with clarity, and collaborates openly.

Typical Outcomes

• Reduced manual effort and operational cost across targeted business processes.
• Improved process reliability, accuracy, and SLA performance.
• A robust, scalable pipeline aligned to business strategy.
• Strong adoption and satisfaction from user teams benefiting from Intelligent Automation.

In return you’ll get:

• Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Last couple of bits…

We’ve adopted a hybrid model, coming together for collaboration and to get to know each other better. We’re working flexibly – have a chat with us about what you need.

If you’ve read this far but are not 100% sure you’re there with your experience, still get in touch. The skills you do have are often more transferrable than you think ��. Equally with such a large and growing tech team, it might be there’s something else that could suit you better. If you’d like to find out more head to Sainsbury's DTD.

#LI-KF1