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Job Functions, Duties, Responsibilities and Position Qualifications:
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The Sales Support Specialist provides operational support to the Sales team and serves as a central bridge between Sales, Client Onboarding, Lab Operations, LIS Support, and Client Support. This role ensures seamless communication, issue resolution, and accurate backend activation of new accounts, while maintaining a high standard of data integrity, system accuracy, and operational readiness across all digital dermatopathology clients. This role directly supports execution and scale in client onboarding and revenue operations.
Location: REMOTE
Serve as the primary point of contact for sales team support requests and customer related backend coordination
Coordinate across internal departments to resolve onboarding, operational, and LIS related issues impacting client setup or workflow continuity
Complete account setup activities, validate onboarding forms, and ensure required data is entered accurately into internal systems
Engage with sales to support delivery of onboarding forms, documentation, and client readiness for go live
Maintains internal systems with accurate status tracking and change updates for both active and non active accounts
Submit sales equipment requests and track availability, ensuring readiness for new client go lives
Develop and maintain internal support documentation to reduce repeat inquiries and streamline onboarding
Assist in the design and adoption of process improvements that support scale, speed, and quality in sales operations
Qualifications
Strong organizational skills and ability to manage multiple priorities in a fast pace scaling environment
Experience supporting cross functional healthcare or diagnostic teams preferred
CRM proficiency and comfort navigating digital systems and operational workflows
Detail oriented mindset with a bias toward accuracy, structure, and proactive problem solving
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Laboratory Operations
Company:
Pathology Watch Inc.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
hackajob is partnering with Archer to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.