ServiceNow Architect

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

• Own and deliver analysis and strategic investment choices that underpin Service management’s strategic transformation

• Accountable for assessment of requirements within BT Business

• Discuss and agree on relevant architectural framework and identify optimum design pattern to deliver scalable, reusable system components with limited customization. 

• Decision Making - Gathers information, and analyses different scenarios, assesses alternative resolutions and reaches a decision. 

• Strong focus on business case, risk management, benefit realisation and relevant dependencies with strong ability to unblock blockers to ensure on time delivery

• Proactively monitor project progress, identify deviations, and take corrective actions to keep projects on track and keep stakeholders updated

• Develop and foster excellent relationships with key internal/ external customers and suppliers as appropriate for on-going program deliverables

• Lead the platform design team, overseeing the work of other designers.
• Responsible for the overall BT Business platform governance, ensuring alignment and coordination across various deliveries from different federated delivery teams across value streams.
• Identify and define capabilities required for the platform roadmap to ensure strategic alignment and future growth.

• Ensure solutions across various ServiceNow core and squads converge to an overall solution, with a focus on ensuring reusability.

• Leverage strategic thinking skills to drive innovation and long-term planning, align platform design with business objectives.

·     Technology:  ServiceNow CMDB data model , GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management , TMF compliant Servicenow integration framework, Licensing model

·     Solution Architecture - Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements. 

·     Problem Solving: The ability to identify, investigate and resolve problems through gathering the necessary information, formulating and verifying hypothesis, determining the root cause(s) and selecting and implementing the appropriate solution.

·     Be agile - Lead collaborative ways of working and continuous improvement. Encourage their adoption where necessary to deliver the best results for the customer.

·     Project/Programme Management - Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure. 

·     Communication Ability: Able to express ideas, explanations or opinions in a way that is appropriate to the situation, understandable to audience and demonstrating a constructive, assured and non-confrontational manner.  Able to put forward cogent and structured argument to gain buy-in and influence decisions, maintaining composure in doing so.

·     Financial Acumen: Ability to asses complexity of requirement and apply financial knowledge to provide right effort and cost estimation.

Leadership accountabilities

Experience you’d be expected to have

·     Inspire people to use the Continuous Improvement approach to improve People, Delivery, Quality and Cost.

·     Growth Mindset - The belief that talent, ability and skills can be developed through a commitment to continuous learning and reflection. 

·     Inclusive Leadership - Leverages diverse and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products.

·        Technical leadership:

Extensive ServiceNow, ITIL, CSDM, TMF framework experience related to BT Business ServiceNow ecosystem  and E2E integration architecture with in-depth knowledge in servicenow capabilities.

·        Project management: Must have experience of managing complex Design programs or portfolios of projects, selecting the most suitable methodologies and implementing the necessary tools, processes and frameworks to suit the needs of a customer, colleague or client; moved outside of expected process or practice