Service Recovery Manager

Join Barclays as a Service Recovery Manager, where you’ll be supporting the recovery of significantly impacting Major incidents or to recover incidents that have the potential to increase in severity. You’ll also benefit from being part of a vast professional network, collaborating with industry mentors and experts.

To be successful as a Service Recovery Manager, you should have experience with:

• Being able to lead and coordinate live recovery activities, maintaining authority composure and focus under extreme pressure.
• Stakeholder Management and communication excellence. Provide concise, accurate, time bound updates across multiple channels ensuring expectations are consistently met.
• Technical skills, while not an SME the SRM should understand the technology landscape to be able to investigate recovery paths, identify gaps in technical reasoning and navigate multi-faceted service interdependencies.

Some other highly valued skills may include:

• Tools Proficiency, ServiceNow, xMatters, MS Teams bridges, Monitoring dashboards, and reporting tools.
• Problem-Solving and evaluative skills.
• High Governance, Risk & Control discipline.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our Knutsford office.