Manager, Enterprise Infrastructure Services & Cloud

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

We are seeking an experienced technical leader to oversee Enterprise Infrastructure Services, acting as both a manager and a hands-on contributor. This role is responsible for managing Windows Server, VDI, Citrix, Microsoft 365, and cloud environments (Azure and GCP).

The role requires a strategic thinker who can also contribute technically as a player-manager, overseeing and delivering critical infrastructure services while shaping long-term strategy and roadmaps. You will lead a team of approximately ~10 engineers across regions, own managed service outsource agreements, and drive both financial performance and service outcomes. In addition to leadership responsibilities, you will act as a technical SME, providing hands-on support for complex implementations and escalations.

While not directly responsible for virtualization, storage, and networking, the role requires a strong working knowledge of these areas to ensure seamless integration. The successful candidate will take ownership of technical solutions and assume responsibility for delivering secure, resilient, and cost-optimized outcomes, leveraging automation and standardization across all enterprise infrastructure services.

What you will do

Leadership & Management

• Lead and mentor a distributed team of engineers located in India and Europe.
• Manage workload distribution, performance reviews, and professional development.
• Foster a collaborative, high-performing, and security-focused team culture.

Technical Expertise

• Act as SME for Windows Server, Citrix, VDI, Microsoft 365, and cloud platforms (Azure & GCP).
• Provide hands-on support for complex incidents, problem resolution, and root cause analysis.
• Drive automation and standardization initiatives to reduce operational costs and improve efficiency.
• Champion Infrastructure-as-Code and automated provisioning for repeatable, secure deployments.

Infrastructure Operations

• Oversee day-to-day operations of Windows servers, Citrix environments, VDI platforms, and Microsoft 365 services (Exchange Online, Teams, SharePoint).
• Ensure robust governance and security posture for Azure and GCP environments.
• Collaborate with teams responsible for virtualization (VMware), storage, and networking to ensure seamless integration and performance.
• Maintain compliance with security and regulatory standards.

Project Delivery & Vendor Relationships

• Lead infrastructure projects from design through implementation.
• Collaborate with cross-functional teams to deliver scalable, secure, and resilient solutions.
• Own and manage the relationship with Microsoft, ensuring value realisation, roadmap influence, and full leverage of entitlements.

On-call

• Participate in the Infrastructure Operations on-call rota to provide out-of-hours support for priority incidents.

What we’re looking for

Required Technical Skills

Windows & VDI

• Advanced administration and troubleshooting of Windows Server (2016/2019/2022).
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP, and PKI.
• Strong knowledge of Citrix Virtual Apps and Desktops architecture and VDI solutions.

Microsoft 365

• Deep understanding of M365 services, security, and compliance features.
• Experience with identity management (Azure AD), conditional access, and MFA.

Cloud Platforms

• Hands-on experience with Azure and GCP architecture, governance, and cost optimization.
• Familiarity with automation tools (PowerShell, Terraform) and DevOps principles.

Virtualization, Storage & Networking (Working Knowledge)

• Understanding of VMware vSphere/ESXi architecture and clustering concepts.
• Familiarity with enterprise storage technologies (e.g., Pure Storage, HPE) and SAN/NAS fundamentals.
• Solid grasp of networking principles (TCP/IP, VLANs, routing) and security best practices.

Automation & Cost Optimization

• Proven experience in automating infrastructure operations (e.g., patching, provisioning, monitoring).
• Ability to design and implement standardized processes to reduce complexity and cost.

Linux (Desirable)

• Basic to intermediate experience with Linux systems (RHEL, Ubuntu, SUSE).
• Some familiarity with Linux administration and troubleshooting.

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Soft Skills & Behavioural Competencies

• Ownership & Accountability: Takes responsibility for delivering outcomes and driving technical excellence.
• Leadership & Influence: Ability to inspire, motivate, and guide team members toward achieving goals.
• Communication: Clear and concise verbal and written communication skills for technical and non-technical audiences.
• Problem-Solving: Strong analytical skills to troubleshoot complex issues and implement effective solutions.
• Collaboration: Skilled at building relationships and working effectively across teams and stakeholders.
• Adaptability: Comfortable managing priorities in a fast-paced, evolving environment.
• Continuous Improvement Mindset: Proactive in identifying opportunities for process and technology enhancements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Citrix Certified Expert, VMware VCP, Google Cloud Professional Architect) preferred.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.