Senior Product Manager (Fulfillment)

***This role can work hybrid in our Chicago or New York office***

Grubhub powers a multi-billion-dollar logistics network connecting diners, merchants, and drivers across the country. With a footprint of over 375,000 restaurants and millions of active diners, we don’t just deliver food—we deliver at scale. At the heart of that operation is Fulfillment: the engine that ensures every order is assigned, routed, picked up, and delivered with speed, accuracy, and care.

When you join our Fulfillment team, you’ll be building technology that powers real-time logistics, optimizes delivery cost, and creates a seamless experience for our drivers and diners. We’re a team that obsesses over operational edge, thrives on collaboration, and is driven by data, experimentation, and relentless execution. You’ll work alongside product leaders, engineers, analysts, and operators who care deeply about solving meaningful problems and moving fast—with just the right amount of chaos to keep things interesting.

This is a high-ownership role with visibility across the company—and a direct line to the metrics that define success for Grubhub and our partners. You won’t just be shipping features. You’ll be architecting the future of how we deliver.

The Impact You Will Make

As a Sr. Product Manager on the Fulfillment team, you’ll play a critical role in shaping the future of Grubhub’s delivery network. You’ll lead initiatives that touch every step of the delivery lifecycle—from driver assignment to routing to handoff—and be directly responsible for improving key metrics like delivery speed, order success rate, and fulfillment cost.

• Define and execute the product strategy across high-impact areas like delivery dispatch, real-time ETAs, supply and demand capacity management, and driver preferences
• Drive measurable improvements to logistics performance, customer satisfaction, and cost-efficiency by developing systems that optimize supply-demand matching and reduce operational defects
• Partner with engineering, design, and data science to launch scalable solutions that perform in a high-volume, low-latency environment
• Own the 'why' behind logistics solutions by leading data-driven research to define problems, uncover opportunities, and measure impact — all while building toward a strategic roadmap aligned with business and technology goals.
• Build internal tools, experimentation frameworks, and reporting dashboards to monitor performance, test hypotheses, and drive continuous improvement
• Collaborate cross-functionally with stakeholders across Driver Experience, Operations, Merchant, Care, and Diner teams to ensure alignment and maximize delivery outcomes

What You Bring to the Table

• 5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.
• Direct experience with large-scale e-commerce platforms supporting both web and native mobile application environments, A/B testing, and data analytics.
• Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards.
• Technical understanding for your domain of product development, demonstrating an advanced understanding at the architecture and system levels.
• Experience collaborating across various organizations such as technology, marketing, sales, operations, and finance.
• Strong UX sensibility with an eye for simplifying complex navigation and browse experiences
• Lead with an ownership mentality, demonstrated through a track record not only of high-quality execution, but also of originating, evaluating, and building consensus around opportunities that drive business and customer impact. A proven ability to influence outcomes and people without direct reporting lines.
• Thrive with ambiguity and create clarity from chaos through written and verbal communications
• Strong Business Acumen with an eye for the larger financial picture and impact across other teams
• Inspire others to operate at a higher level through your own work and contributions

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.

The base salary for this position is below:

Illinois: $146,000 - $153,000

New York: $162,000 - $170,000

Wonder Group uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.