Quality Chapter Lead - Craft

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you! 

 The Quality Engineering Chapter Lead – Craft is responsible for advancing the technical excellence of Quality Engineering across Kingfisher. By strengthening engineering quality, capability, and consistency, this role helps deliver Better Homes, Better Lives, For everyone, ensuring high-quality outcomes for customers through robust, modern engineering practices.   

• Define, evolve, and embed best in class Quality Engineering standards, practices, and methodologies  
• Shape and deliver the Quality Engineering technical strategic and operational roadmap, aligned with Group Technology and Engineering objectives.  
• Lead capability development through training paths, playbooks, and development programmes.  
• Act as a senior Quality Engineering advisor, supporting chapter members and engineering squads.  
• Drive continuous improvement of Quality Engineering tooling, automation frameworks, and methods.  
• Build trusted, collaborative relationships across engineering and product teams to embed quality early.  
• Support performance management, succession planning, and the development of future quality leaders.  

• Substantial experience and deep understanding of quality engineering.  
• Experience setting the QE technical strategy, leading Principal Quality Engineers through technical authority, and influencing engineering leaders to build quality in by design.  
• Strong influence capability in shaping and driving change in complex organisations.  
• Experience managing third-party vendor partners and cross functional stakeholders.  
• Strong coaching, mentoring, and technical leadership skills. 

Be Customer Focussed – constantly improving our customers experience

• I listen to my customers
• I use available data to help make decisions

Be Human – acting with humanity and care

• I do the right thing
• I am respectful

Be Curious – thrive on learning, thinking beyond the obvious

• I build and share new ideas
• I try new things and share my learnings

Be Agile – working with trust, pace and agility

• I have courage to be creative
• Done is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

• I embrace allyship
• I have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

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