ServiceNow Tech Lead Software Engineer

We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. As a Lead Software Engineer at JPMorgan Chase within the technology solutions team you'll shape the technology solutions that drive strategic initiatives across the firm. In addition to helping the team lead with the development team to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires deep technological skills – including expertise in everything from data management to functional design – it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your colleagues, while promoting the values, culture and brand of JPMorgan Chase & Co.

Job Responsibilities:

•  Provide oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ execution and implementation of processes and procedures
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans, stakeholders etc.
• Identify and mitigates issues to execute a book of work while escalating issues as necessary
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
• Follow and enhance the scrum practices for continuous team processes improvement

Required qualifications, capabilities and skills

• Bachelor’s degree in Engineering or graduation from a reputed institution.
• Significant software development experience with proven ServiceNow architect/team lead responsibilities.
• ServiceNow certifications: CSA, CAD, CIS–ITSM.
• Ability to translate business requirements into scalable technical solutions.
• Experience leading teams of technologists and driving strategic initiatives.
• Coaching and fostering an innovative, high-performance team culture.
• Hiring, developing, mentoring, and recognizing talent.
• Strong understanding of SDLC and ITIL practices.
• Expertise in resource allocation and project planning to deliver within timelines.
• Deep knowledge of ServiceNow architecture, data/security models, and application framework; strong integrations and authentication patterns.
• Proficiency in performance optimization (scripts, indexing, queries, tuning), Performance Analytics (KPIs, reporting), and JavaScript/AngularJS for reusable, testable components; committed to continuous learning.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.