3rd Line Technical Professional

Corby, UK
Application Support Engineer Desktop Support IT Service Desk Manager
BT (Security)
Actively hiring

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This role Supports the Business Unit Goals by active participation in living/driving achievement of the goals embodied within the big bets template: Trusted customer relationship; End to End customer experience; integrated portfolio; Simplified systems and processes; values & ways of working.

 

This role is based in Corby or Peterborough. Based on Client site. 3 or 4 days/nights per week (12-hour shifts). Shift allowance. Must be UK resident for 5+ years in order to obtain SC clearance.

What you’ll be doing

 

  • Provide onsite 3rd line technical expertise while supporting and protecting LBG’s large enterprise network. You will be expected to understand and collate requirements and challenges that the customer provides, then act on them using your expertise in a timely and efficient way so as to provide the best service possible.

  • Collaboration with both customer and BT technical teams in the support of new and existing technology infrastructure, including design work and implementation, diagnostic and project tasks across the board.

  • Manage and work independently with external 3rd party suppliers and customer stakeholders where necessary.

  • Mentor and support 1st/2nd technical teams 3rd line colleagues as required along with other applicable parties within the wider community, including project managers, design staff and senior management.

Essential Skills

 

  • Troubleshooting

  • Network Configuration

  • Customer Service

  • Network Implementation

  • Technical Documentation

What we'd like to see on your CV

 

  • Very strong Customer communication and relationship management skills (customer facing experience mandatory)

  • 5-10 years of networking experience on large enterprise networks of 100+ nodes or more

  • CCIE preferred

  • Experienced in troubleshooting large enterprise networks made up of various vendors

  • Experienced in designing and deploying network fixes to resolve service issues

Benefits

 

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

  • Competitive salary

  • 10% on target bonus

  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

  • On-call allowance

  • 25 days annual leave (not including bank holidays), increasing with service

  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

  • World-class training and development opportunities

  • Option to join BT Shares Saving schemes.

  • Discounted broadband, mobile and TV packages

  • Access to 100’s of retail discounts including the BT shop

 

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