Business Analyst - Content & Media Platforms

Informa is a leading international events, intelligence, and scholarly research group.

Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.

Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.

Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.

Job Description

As the newest Business Analyst in the Customer Technology team, you will be instrumental in the analysis and development of our content and media technology strategy. We are embarking on an initiative to unify our technology and deliver more business value with a more streamlined operation. Your mission is to provide functional analysis and documentation to help us define this path and then follow it. You will collaborate with Product Management, Technology groups and business stakeholders.

You'll lead the analysis of existing platforms, systems and data to support roadmaps, business cases, proposed projects, and system requirements. You will be proficient in compiling insightful reports based on your findings, outlining probable causes and proposing solutions.

Strategy & Execution

• Consult with stakeholders, product managers, technologists and end-users to define product, business, financial, operational requirements and system goals
• Participate in design sessions to document new functionality and systems
• Work hand-in-hand with team members to transform platform product strategy into actionable technical requirements and realistic timelines.
• Facilitate communication between product development teams, program managers, and other stakeholders. Ensure alignment on goals, timelines, and deliverables.
• Proactively identify risks and challenges related to your area of product and program initiatives. Work with project management, team members and stakeholders to develop mitigation strategies.

Design & Deployment:

• Analyze current systems and products, producing functionality gap documentation, detailed user acceptance criteria and related test cases.
• Assist in the development and maintenance of product roadmaps and program plans. Provide insights to help prioritize features and initiatives.
• Translate business requirements into clear and actionable user stories. Collaborate with development teams to ensure a shared understanding of feature specifications.
• Partner with Solutions Architects, Product Managers, and other key leadership to document and design new and existing solutions.

Operational Delivery:

• Analyze data related to product performance, program metrics, and customer feedback. Create insightful reports to support decision-making.
• Contribute to testing plans and participate in quality assurance activities to ensure that products and programs meet  requirements
• Perform cost-benefit and return on investment analyses for proposed systems to support management in making implementation decisions.

Qualifications

• 3+ years of experience as a Business Analyst or a similar role.
• Strong verbal and written language communication skills
• Proven track record of analyzing complex technology platforms
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Exceptional interpersonal and communication skills with a proven ability to navigate complex organizational structures and drive changes.
• Expertise in business analysis tools such as Visio or equivalent, Jira, Microsoft Excel, and familiarity with data visualization tools such as Tableau or MS Power BI is a plus
• Knowledge in business analysis techniques such as MoSCoW, SWOT, etc.
• A Bachelor's degree in Business Administration, Computer Science, Information Systems or a related field is desirable, but not required.
• Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are advantageous.