This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact.
Partnering closely with your team means you’ll get lots of exposure to 2nd/3rd line work, and its fairly common for 1st line support members to progress up to those levels. But there’s also opportunities to move into shift work and progress along that line too.
You’ll also be supported in your learning & development, with training in areas like Cisco, Juniper and ITIL.
This role is based in Cardiff. Hybrid (3 days office based & 2 days remote). Monday-Friday 9am-5pm.
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.
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