Senior Cloud Ops Engineer

At Sage, our Cloud Operations DevOps team ensures that our products and services are always available, secure, and high-performing for customers worldwide. We’re looking for a Senior Cloud Ops Engineer to play a pivotal role in driving operational excellence, shaping DevOps practices, and supporting our 24/7 services.

This is a hybrid role – three days per week in either our Newcastle or Winnersh offices.

Key Responsibilities
As a Senior Cloud Ops Engineer, you’ll:

• Take ownership of the availability, security, and performance of our products.
• Design and implement solutions that simplify customer experiences, mitigate risks, and align with our business goals.
• Lead incident resolution and root cause analysis for high-pressure situations.
• Drive best practices in CI/CD and product delivery pipelines.
• Promote a DevOps/SRE culture across the organization.
• Build and enhance secure, scalable cloud environments to meet operational needs.
• Define key metrics and implement monitoring tools to improve service quality.
• Partner with product teams to align designs and standards for a seamless customer experience.
• Communicate with stakeholders about changes, incidents, and service improvements.
• Participate in a 24/7 on-call rotation to deliver exceptional customer support.

What We’re Looking For:

• Proven experience in a DevOps or Site Reliability Engineering (SRE) environment.
• Strong expertise with AWS (required); experience with Azure is a plus.
• Advanced scripting skills: PowerShell (preferred), Bash, or Python.
• Hands-on experience with monitoring solutions such as Datadog, NewRelic, Dynatrace, or AppDynamics.
• Proficiency with service management tools like ServiceNow, Jira/Confluence, Zendesk, or Atlassian products.
• Demonstrated success in automation and CI/CD pipeline implementation.
• Strong analytical and decision-making skills during critical incidents.
• A collaborative mindset to influence product teams and stakeholders effectively.