Experience Designer - Digital Content, Ticketing

That could be tonight's dinner from Sainsbury's. The perfect present (for you or someone else) from Argos. Styling your home with Habitat. Finding the perfect outfit at Tu. And financial support from Sainsbury's Bank, all whilst getting rewards through Nectar. 

Why join us? 

At Sainsbury’s we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touch points and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu and Habitat). 

We know that great experiences aren't created by accident. That's why we've built a large, diverse and inclusive team. It may be surprising but there are 80 of us. From UX to service designers. Copywriters to researchers and accessibility specialists. Together, we craft exceptional products and services across all our brands and channels. We make things better, and we're respected across the group for the impact we have. 

What we offer: 

A mix of home and office working 

Flexible hours  

Colleague discount at Sainsbury’s, Argos and Habitat 

Bonus scheme 

Holiday allowance 

Pension plan 

Special offers on gyms, restaurants, holidays, vouchers and more 

The role 

This role is in our in-store experience design team and is focussed on digital content for screens and shelf edges.  

The in-store shopping experience is evolving thanks to new and exciting technical innovations. Digital content and digital shelf edges in store is completely new, so this role will be at the forefront of shaping what that new shopping experience looks and feels like for the millions of customers that shop with us every day.  

In your product team, you'll lead the research, design and testing of new ideas. You'll visit our stores to meet our customers and colleagues. You'll observe and interview them to experience what they do first-hand.  

Your aim will be to understand them and the problems they face. This is challenging because the problems are complex and solving a problem could have a knock-on effect elsewhere. That's why you'll learn the wider context of how our stores and business works. You'll do this working with people from across the group, who will all have different knowledge, perspectives and opinions.   

The changes you make will impact millions of customers in one of the UK's largest retailers. 

What you'll do: 

• Research customer needs through observation and interviews 

• Organise and conduct in-store and remote research 

• Interact with stakeholders from across the group to share insights and ideas 

• Design and test concepts and solutions 

• Collaborate with diverse teams from different disciplines 

• Champion inclusive design principles in your work and throughout the team 

• Work within agile teams to get your solutions into the hands of our customers 

What we're looking for 

Industry experience as a UX, Product or Service Designer is essential. As are the core technical skills outlined in the role details above. Alongside this, we're looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours. 

Skills we're looking for: 

• Knowledge of how to design inclusively 

• Strong visual, interface and interaction design skills 

• Expertise designing and prototyping with tools such as Figma 

• Capable of conducting research and interpreting results 

• Influence and negotiation skills 

• Adaptable to changing priorities, complexity and unknowns 

• Confidence challenging your peers and stakeholders 

• Taking the initiative and driving change 

• Tailoring your approach for different audiences 
   
• Experience with advertising and monetisation is a bonus