Product Designer

At American Express, our culture is built on a 175-year history of innovation, shared values
and Leadership Behaviors, and an unwavering commitment to back our customers,
communities, and colleagues. As part of Team Amex, you’ll experience this powerful
backing with comprehensive support for your holistic well-being and many opportunities to
learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help
us define the future of American Express
Join Team Amex and let's lead the way together.
Organizational context
The Product Designer will report to the Director of International Acquisition Product Design.
As a part of the team, they will work closely with other UX Professionals, Product
Management, Marketing, Legal and Technology collaborating across international time
zones. They will be leading projects across markets and will be responsible for bringing
different roles and personalities together to drive user centric and inclusive solutions from
problem definition through solution delivery.
Role Description
Creates user-centered experiences and interfaces for products and solutions which
improves end-to-end user journeys. Develops the overall design and specifications for
creating and enhancing the experience and functionality of user interfaces for company
products. Uses design tools to create storyboards, wireframes, prototypes, information
architecture diagrams and user journey maps for demonstrations and user testing.
Produces high-fidelity designs for implementation by development teams. Analyze user
research, business insights and other data to continuously improve customer experiences.
Reviews proposed product changes or enhancements for compliance and alignment with
desired user experience design and satisfaction standards and suggests improvements.
Creates and maintains UI/UX resources such as content templates, samples and
guidelines, to streamline the design process for designers and developers.
Key Responsibilities:
1. Identifies the right artifacts to create based on project needs and timeline and
delivers high quality artifacts such as wireframes, prototypes, and high-fidelity
specifications.
2. Develops understanding and empathy for users through user-centered
methodologies, external analysis, research, and data.
3. Presents design decisions to peers, partners and design leadership.
4. Actively improves design process and workflow for themselves and team.
Contributes to design systems and UX patterns.
5. Collaborates closely with product managers, engineers, design leads and other
cross-functional partners to define project requirements and deliver against them •
Actively engages with other designers to exchange ideas, share skills, and provide
mentorship for teammates.
6. Mentors junior designers and peers
7. Leverages design tools to efficiently deliver artifacts and drive collaboration with
cross-functional partners.
Qualifications:
1. Has at least 3 years of hands-on experience in or with a product design organization
2. Has expert knowledge of Figma
3. Demonstrates a deep understanding of user-centered design methodologies,
research and processes
4. Shares solutions and strategy to problem-solving initiatives in an engaging way
5. Is a proactive and energetic communicator, with an attention to detail
Skills:
1. Accessibility Design
2. Customer Journey Mapping
3. Design Thinking
4. Product Strategy
5. Prototyping
6. Requirements Gathering
7. Wireframing

American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender identity, national
origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.