As a Salesforce Business Analyst you'll play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.
What you'll be doing
- Salesforce Product Management:
- Collaborate with stakeholders to define and prioritize the Salesforce product roadmap
- Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement
- Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment
- Agile Business Analysis:
- Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives
- Translate business requirements into clear and actionable user stories, epics, and acceptance criteria
- Collaborate closely with development teams to ensure successful implementation and delivery of projects
- Cross-Functional Collaboration:
- Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams
- Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams
- Serve as a liaison between business users and technical teams, ensuring effective communication and understanding
- Data Integrity and Reporting:
- Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency
- Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights
- Continuously monitor data quality and provide recommendations for improvement
Who you are
- Completed a Business Analyst qualification (e.g. IIBA or BCS)
- Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role
- Proven track record of successfully managing Salesforce projects, including customization and configuration
- Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
- Agile Certification desired
- Exceptional knowledge of JIRA ticketing methodologies and processes
- Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions
- Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable
- Familiarity with software development life cycle (SDLC) and experience working with development teams
- Experience in the SaaS industry and knowledge of customer review platforms
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