Senior Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

How will you make an impact in this role?

The Omnichannel Data Solutions (ODS) team is responsible for enabling seamless access to data and functionality across all channels, markets, and lines of business at American Express. Our colleagues create and lead innovative, scalable data access capabilities to power the world’s best customer experience while maintaining the highest levels of security and compliance.

Within ODS, the Choreo team is responsible for the single data service needed to build Omnichannel, customer-facing digital experiences. Leading with a customer-first vision, our focus is collaboration – ensuring data architecture, processes, and guidance are aligned across all parties as we partner with Enterprise colleagues to bring critical experiences to our customers.

We are looking for a Senior Manager to support the development, socialisation, and execution of our product roadmap, partnering across the wider ODS organization and enterprise teams to understand and drive business priorities for our customers. This role will be responsible for working with the Director of Choreo Product to build and manage the product backlog, partner effectively with engineers and deliver high quality, compliant and scalable data to our channels.

As a core part of the ODS team this person must be versatile: able to understand customer-facing digital experience needs, as well as those of our platform and SoR teams. They will work closely with stakeholders across product, engineering, business and compliance teams to create clear and unambiguous requirements in a complex data landscape.

This is an excellent opportunity for someone who is proactive and enthusiastic, looking to further their career in a role focused on data and cutting-edge technical solutions.

Primary Responsibilities:

• Develop and maintain a product backlog for your areas of focus, working with key stakeholders to obtain input, understand priorities and accurately represent requirements on behalf of our digital experience teams
• Partner with channel, platform and System of Record teams to develop solutions which are scalable, omnichannel and performant
• Act as a subject matter expert within your area of focus, providing expertise, support and guidance to the team and wider stakeholders
• Build relationships with critical business partners to evangelise Choreo solutions and working methods
• Input into the development of the overall Choreo vision and strategy in partnership with fellow product managers and the Choreo product director
• Contribute to the refinement of our working model within the Choreo product and engineering team to drive consistency and improvements to our way of working and team culture
• In partnership with the Choreo product managers, develop and maintain core assets to communicate our vision, engagement model, documentation and hubs for partner learning

Minimum Qualifications:

• Experience in end-to-end digital product management - a proven track record of building and executing on strategies for data provision and consumer-facing digital products
• Excellent ability to translate complex technical concepts into clear, easily understood concepts and collateral for communication across a wide breadth of stakeholders
• Demonstrated ability to be comfortable with white space and manage through ambiguity - ability to solve problems through innovative and creative thinking
• Expert written and spoken communication skills; persuasive and proven ability to influence decisions and drive results without direct authority
• Strong track record of building and sustaining effective relationships with business partners and colleagues across several business units
• Demonstrated ability to drive results and optimise resources to achieve goals
• Flexibility to work and manage business partners across multiple time zones
• Driven, entrepreneurial, self-motivated, and able to act with a high level of independence
• Strong attention to detail and organisational skills

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.