Save time and effort sourcing top tech talent
hackajob is partnering with CGI to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
CGI is seeking a talented Production Support Specialist - UiPath L1/L2 to join our dynamic team and work on cutting-edge technologies. You'll collaborate with a highly skilled team, ensuring seamless operations and functionality of AI-driven bots across enterprise systems.
Hybrid role in one of our CGI offices in Lafayette, LA, Nashville, Richardson or Dallas, TX
Your future duties and responsibilities
L1 Team - Bot Operator Controller with UiPath
Issue communications, user education, SOP based technical support, SOP based bot checkouts, initial triage of all tickets.
Application Management
• Monitoring, measuring, reporting bot performance, capacity and utilization
• Maintaining Role Based Access of Bots
• Managing Bot credentials as applicable
Governance
• Provide data to measure business benefits
Issue Resolution
• Resolve login, access, and password issues
• Track and replay timeout transactions
• Have working sessions with users if needed.
• Attend phone calls from users if needed
Knowledge Management
• Maintain password expiration tracker
• Maintain KA/KT documents
• Update design documents as needed
• Maintain SOP
• Maintain Issues tracker
L2 Team - Tech Support
SLA owner, M1, M2 & M3 incident resolution, extended support (7am to 9pm EST), proactive health checks, scheduling bots, checkouts, replication issues & documenting steps, monitoring performance & capacity utilization, metrics and reporting, knowledge management.
Application Management
• Determine bot impacts from other projects or interfacing systems
• Bot Scheduling
• Establish bot deployment process
• Drive discussions on capacity requirements (peak vs. non-peak seasons)
• Drive design and implementation discussions with project/business team
• Resolve errors within agreed upon SLA’s
Governance
• SLA Management
• Confirm bots are PVS tested
• Ensure uptime/bot availability
• Ensure adherence to change management process
• Develop production standards
Issue Resolution
• Recycle restarts of bots and vdi’s
• Resolve technical fallout
• Triage exceptions, LDAP, Role Sync, and performance issues
• Resolve M1, M2 and M3 issues
• Provide extended (7am to 9pm EST) support for critical business tasks
• Technical support for manual updates
Knowledge Management
• Maintain knowledge database
• Real-time monitoring of production bots
• Track infrastructure usage metric
• Checkout for scheduled maintenance
• Respond to proactive alerts (representing potential threshold breach)
• BOT outage prevention activities
Required qualifications to be successful in this role
Required Skills/Tools: UiPath Studio and Orchestrator, familiarity with GitHub and Jenkins, SQL knowledge, basic scripting in VB.NET or C#, and experience with Jira, ServiceNow, and Confluence.
Bachelor's degree in computer science, Engineering or related field (or equivalent work experience).
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
•Learning opportunities and tuition assistance
• Wellness and Well-being programs
hackajob is partnering with CGI to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.