VP, Data Incident Reporting & Resolution Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 The Enterprise Data Office (EDO) is part of the American Express Technology (AET) organization and sets the enterprise strategy for and delivery of critical data-related initiatives required to accelerate the ongoing digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, and drive our continued growth.

 American Express continues to invest in enterprise data management, and as part of the journey, we are seeking a Vice President to drive the design and implementation of Data Issue Reporting & Resolution Management.

 Key responsibilities include: 

• Set the strategic vision for a comprehensive data issue and incident management framework, aligned to the Enterprise Data Management (“EDM”) Operating Policy and enterprise requirements.
• Scale and manage the core team required to support and drive data risk identification, management, and reporting across the enterprise.
• Maintain a comprehensive taxonomy of data issues and incidents, mapped to data risk categories and data lifecycle phases, across the enterprise.
• Ensure that data issues and incidents are identified and prioritized, documented in an appropriate location, evaluated to determine root cause and accountability, sufficiently resolved through corrective actions, and monitored to closure within defined SLAs.
• Define EDM reporting metrics, KPIs, KRIs, and thresholds for various dimensions of data risk, issues, and incidents.
• Collaborate cross-functionally with the data offices across American Express business units, control management, and across the second- and third-line teams to report on and resolve data-related issues, incidents, or events.
• Establish a sustainable approach to enhance existing data issue and incident reporting at the EDM program level and within FDOs through defined standards and SLAs.
• Review and challenge corrective action plans and validation of remediation for high-risk and critical data-related issues.
• Define reporting and metrics for data-related issues and incidents, including automation requirements where applicable.

 Qualifications:

• Minimum of 10 years of progressive experience in data governance, data risk management, or a related field within the financial services industry. 
• Strong knowledge of data governance, data compliance, and data quality management in a large US and/or global bank preferred.  
• Experience in building / supporting enterprise issue or incident management programs.
• Expertise in establishing data metrics and using technology to enable on-demand reporting.
• Demonstrated ability to facilitate the use of data aggregation and reporting platforms, preferably within the data risk and / or issue management context.
• Familiarity with leading data aggregation tools (e.g., Tableau, Power BI, Alteryx, Looker, etc.), enabling effective oversight of teams responsible for data extraction, transformation and reporting workflows.
• Proven experience building and leading diverse, geographically dispersed, high-performing teams; extensive experience and success as a leader of leaders.
• Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.
• Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.
• The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment.
• Location: US Hybrid; New York or Phoenix preferred; other major US Amex markets considered

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities