Transformation Design and Delivery - Product Intake and Delivery Senior Associate

Transform with us! Shape the future of product delivery and client success in a dynamic, collaborative environment.

As a Transformation Design and Delivery - Product Intake and Delivery Senior Associate within Transformation Design and Delivery Team, you will be responsible for capturing and evaluating the pipeline of change requests related to product development, new or existing client mandates, and operational processes. You will standardize impact assessments, including in-scope operational functions and requirements to support. Additionally, you will define and design the operating model to achieve desired outcomes in an optimized manner. You will manage the effective end to end process from design into delivery and ongoing execution of new services and enhancements. You will also partner with Operations, Sales, Product, Service and Implementations, and Technology teams in developing the build out and adoption of new, e-commerce products.

Job responsibilities

Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
Partner with business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
Develop hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
Work closely with business stakeholders to define and implement target operating models to better support our clients
Design and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
Communicate regular status updates to senior management and business stakeholders
Required qualifications, capabilities and skills

Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas
Strong knowledge and experience of business architecture including development of business models and target operating models deployed on large scale organizations
Proven track record of partnering with business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
Expertise in data analysis and manipulation to support hypothesis generation
Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
Partners well with other groups sat outside of the team’s reporting line, 
Excellent interpersonal skills
Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
Logical, structured approach to planning, problem solving and decision-making
Solid awareness of controls and risk management protocols
Self-starter with ability to manage own workload and deliverables
Preferred qualifications, capabilities and skills

Direct experience in Payments is preferable
 

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
  
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.